Healthcare Business Analyst & Process Improvement Lead

AbbVie Inc.; North Chicago (IL); On-site; USD 66,000 - 126,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Short-term incentive programs

Job summary

AbbVie Inc. in North Chicago, IL is seeking a Technology Lead Manager to support patient services platforms. You will lead a team of Technology Leads, partner with cross‑functional stakeholders, and drive continuous improvement of business systems to enhance quality, productivity, and compliance.

The role emphasizes data‑driven analysis, process optimization, and effective resource planning, including requirements gathering, testing, rollout planning, coaching, and performance development.

Qualifications

• Bachelor’s degree preferred or equivalent experience to demonstrate technical equivalency.
• 3-5 years of specialty pharmacy experience
• Experience developing and generating reports to maximize efficiency
• Experience with continuous improvement preferred

Responsibilities

• Determines approach and solution to problem when issue is within scope of own ability. Develops solutions to problems where casual relationships can be identified and precedents exist.
• Applies analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.
• Partners with business to analyze processes and needs, and makes recommendations that are most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.
• Work is performed and technical decisions are made with a clear partnership with SMEs in the business. As a result, a strong understanding of the business is required.
• Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides leadership to project planning.
• Monitors and organises the efforts of technical and business support staff. Manages projects according to milestones and completes tasks assigned by more experienced analysts and managers. Guides the efforts of less experienced staff.
• Supports the planning, coordination, and execution of projects and process changes, including requirements gathering, testing, tracking milestones, documenting findings, and coordinating follow-up activities.
• Identifies and supports continuous improvement opportunities, including process automation and changes to people, process, or technology. Helps develop process flows, communications, training materials, and rollout plans as needed.
• Provides day-to-day leadership, coaching, and direction to Technology Leads, establishing clear expectations, priorities, and accountability for deliverables.
• Manages employee performance and development, including goal setting, ongoing feedback, performance reviews, and identification of training and development opportunities.

Skills

Leadership

Coaching

Project management

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

Reports generation

Job description

AbbVie Inc. in North Chicago, IL is seeking a Technology Lead Manager to support patient services platforms. You will lead a team of Technology Leads, partner with cross‑functional stakeholders, and drive continuous improvement of business systems to enhance quality, productivity, and compliance.

The role emphasizes data‑driven analysis, process optimization, and effective resource planning, including requirements gathering, testing, rollout planning, coaching, and performance development.