Senior Business Analyst-Microsoft Dynamics 365

Cognizant; Bridgewater (MA); Remote; USD 105,000 - 150,000; Full time

Job summary

Cognizant is seeking a Senior Business Analyst specializing in Microsoft Dynamics 365 to lead CRM solutions analysis and design. The role requires deep expertise in D365 modules, collaboration with stakeholders, and experience in Agile methodologies. The position offers competitive salary and comprehensive benefits.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Discretionary annual incentive program

Qualifications

• Deep functional expertise in D365 CE modules.
• Experience in negotiating with business to keep out of the box functionality.
• Clear understanding of Agile methodology.

Responsibilities

• Lead the analysis, design, and optimization of CRM solutions.
• Collaborate with stakeholders to capture requirements.
• Document business processes using process flows.

Skills

D365 Functional Experience

Requirements analysis

Agile Methodology

Creating Process flows

Running workshops

Tools

Jira

DevOps studio

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [e-mail] with your request and contact information.

ROLE: Senior Business Analyst-Microsoft Dynamics 365

LOCAION: Remote

Senior Business Analyst specializing in Microsoft Dynamics 365 Customer Engagement (D365 CE) Or D355 Field Service to lead the analysis, design, and optimization of CRM solutions.

Job Requirements:

· Deep functional expertise in D365 CE modules, including Customer Service, Field Service

· Should be able collaborate with stakeholders to capture requirements in the form of Epics, features & user stories

· Experience in negotiating with business to keep the out of the box functionality as apposed to customizing the application

· Experience in running workshops, creating clear list of action items and documenting business processes using process flows, functional diagrams

· Experience in capturing roles & responsibility, data visibility and security specific requirements within the context of D365

· Clear understanding of How D365 integrates with external sources and third party apps

· Should be able to write functional as well integration user stories

· Clear understanding and experience of Agile methodology implementing it using Jira or DevOps studio

· Experience in working in multivendor, multi Geo teams especially onsite – Offshore delivery model

Required skills: D365 Functional Experience in Customer Service Module, Creating Process flows, functional flows, Epics, Features & stories, Running workshops, demos, Clear understanding of Roles, responsibility & data security and visibility, Requirements analysis, gap analysis, functional fitment to the out of the box features, Experience in Agile Methodology & working in onsite-offshore model.

Applications will be accepted until May 20, 2025.

The annual salary for this position is between $ 105,240 - $ 149,500 depending on the experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.