Sr. D365 Business Analyst

Cognizant North America; Bridgewater Township (NJ); Remote; USD 79,000 - 155,000; Full time

Job summary

This innovative firm is seeking a Sr. D365 Business Analyst to lead the transformation of CRM solutions. In this remote role, you'll leverage your extensive experience to optimize business processes and collaborate with cross-functional teams. Your expertise in D365 CE modules will be crucial in ensuring seamless integration and functionality. This role offers a competitive salary and a comprehensive benefits package, including medical insurance, paid time off, and an employee stock purchase plan. Join a forward-thinking company committed to digital transformation and make a significant impact on its operations.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 10+ years of experience in requirements gathering and process flow.
• Deep functional expertise in D365 CE modules, including Customer and Field Service.

Responsibilities

• Lead analysis, design, and optimization of CRM solutions.
• Collaborate to capture requirements in the form of Epics and user stories.

Skills

Requirements gathering

Process & functional flow

D365 CE modules

Agile methodology

Jira

Collaboration with Business & IT

Tools

Jira

DevOps studio

Job description

This is a remote position open to any qualified applicant in the United States. About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job Title: Sr. D365 Business Analyst

Roles & Responsibilities:

• Lead the analysis, design, and optimization of CRM solutions.
• Collaborate with collaborators to capture requirements in the form of Epics, features & user stories
• Negotiating with business to keep the out of the box functionality as opposed to customizing the application
• Running workshops, creating a clear list of action items and documenting business processes using process flows, functional diagrams
• Capturing roles & responsibility, data visibility and security specific requirements within the context of D365.
• Write functional as well as integration of user stories.

Required Qualifications:

10+ years of experience working on:

• Requirements gathering.
• Process & functional flow.
• Epics.
• Features & user stories creation.

Experienced in conducting workshops with Business & IT collaborators, detailing the outcome, and facilitating achieving a desired result.

Deep functional expertise in D365 CE modules, including Customer Service, Field Service.

Understanding of How D365 integrates with external sources and third-party apps.

Understanding and experience of Agile methodology implementing it using Jira or DevOps studio

Experience in working in multi-vendor, multi-Geo teams especially onsite - Offshore delivery model

Salary and Other Compensation:

Applications will be accepted until May 25, 2025.

The annual salary for this position is between $ 79,240 - $ 154,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

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