Senior Business Analyst – Hybrid/Onsite- Towson, MD

Creative Information Technology India; Norwood (OH); Hybride; USD 110 000 - 160 000; Plein temps

Résumé du poste

Creative Information Technology Inc in Rockville, MD is seeking a Microsoft Teams Phone Technical Specialist for a hybrid role.

You will lead the migration of over 7,000 telephone service users from on-premises telephony to Microsoft Teams Phone with Operator Connect and work with internal telecom support staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.

Qualifications

• Experience migrating large user bases to Teams Phone.
• Deep technical expertise in deployment and configuration of Teams Phone.
• Microsoft 365 Teams Administrator certification or equivalent is a strong plus.

Responsabilités

• Lead and support the migration of thousands of users from on-prem telephony to Teams Phone with Operator Connect.
• Plan, configure, test, and implement Teams Phone solutions with internal teams and partners.
• Provide user training, documentation, and post-migration support.
• Collaborate with telecom teams, IT staff and vendors to ensure a smooth rollout.
• Troubleshoot voice issues, monitor call quality, and manage voice configurations.

Connaissances

Teams Phone

Telephony migrations

MS 365 admin

PowerShell

VoIP troubleshooting

Stakeholder communication

Outils

SBCs

Operator Connect

Teams admin tools

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Microsoft Teams Phone Technical Specialist-Hybrid- Rockville, MD

Montgomery County Contract Falls Church, VA, US

2 days ago Requisition ID: 1910

Microsoft Teams Phone Technical Specialist - Hybrid – Rockville, MD

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

Montgomery County Government is looking for a Microsoft Teams Phone Technical Specialist. Work schedule is Hybrid– Rockville, MD

• Seeking an experienced and results‑driven Microsoft Teams Phone Technical Specialist to lead and support the migration of over 7,000 telephone service users from the county’s on‑premises telephony systems to Microsoft Teams Phone with Operator Connect. candidate will have deep technical expertise in Microsoft Teams Phone deployment and configuration and hands‑on experience managing large‑scale enterprise telephony migration operations.
• Serve as the technical lead for the migration of the county’s on‑premises telephony services to Microsoft Teams Phone with Operator Connect.
• Work closely with internal telecom support staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.
• Work with the Telecom team to provision and configure Microsoft Teams Phone users, including assigning numbers, enabling calling plans, configuring calling policies, auto attendants, call queues, and other voice features.
• Work with the project manager to develop migration strategies and support a phased rollout schedule for user groups and departments, ensuring a smooth transition with minimal disruption.
• Assist telecom and IT support staff in troubleshooting and resolving Teams Phone telephony issues, including call quality, connectivity, and feature functionality concerns.
• Document processes, configurations, and troubleshooting guides for internal support handover.
• Assist with establishing service and call quality monitoring capabilities and related Network Operations Center support
• Assist in user acceptance testing, training coordination, and post‑migration support.
• Provide expert‑level guidance on Microsoft 365 and Teams Phone voice integration best practices.
• Maintain clear communication with stakeholders and project managers on progress, risks, and issues.
• Proven experience managing large‑scale telephony operations and migrations to Teams Phone.
• Strong knowledge of Teams Phone, Operator Connect, and Microsoft 365 administration.
• Proficiency in setting up and managing Teams voice configurations, including dial plans, direct routing, calling policies, and voice routing.
• Experience working with telecom carriers, SBCs, and network infrastructure related to voice services.
• Strong troubleshooting and diagnostic skills for telephony and VoIP systems.
• Ability to collaborate with cross‑functional teams and communicate technical concepts clearly.
• Familiarity with PowerShell scripting for Microsoft Teams administration is a plus.
• Relevant certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate) are a strong advantage.

Preferred Qualification

• Background in enterprise IT or unified communications environments.
• Familiarity with user training and change management related to UC migrations