Microsoft Teams Phone Technical Specialist-Hybrid- Rockville, MD

Creative Information Technology, Inc.; Falls Church (VA); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Creative Information Technology Inc (CITI) is seeking a Microsoft Teams Phone Technical Specialist for a hybrid role in Rockville, MD, to lead a large-scale migration of 7,000+ users from on-premises telephony to Teams Phone with Operator Connect.

The role requires deep expertise in Teams Phone deployment, MS 365 administration, and collaboration with telecom partners to plan, configure, test, and implement voice solutions, while ensuring minimal user disruption and comprehensive documentation.

Qualifications

• Extensive experience migrating large-scale telephone systems to Teams Phone.
• Deep expertise in Teams Phone deployment, Operator Connect, and MS 365 administration.
• Ability to plan, configure, test, and implement telephony solutions in enterprise environments.
• Strong troubleshooting and documentation skills.

Responsabilités

• Lead and support the migration of 7,000+ telephone users from on-premises telephony to Teams Phone with Operator Connect.
• Serve as technical lead for migration and coordinate with internal telecom support and Microsoft partners.
• Configure numbers, calling plans, policies, auto attendants, queues, and other voice features.
• Develop migration strategies and support phased rollouts with minimal disruption.

Connaissances

Microsoft Teams Phone

Operator Connect

Microsoft 365 administration

Telephony migrations

PowerShell scripting

Outils

SBCs

VoIP

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Microsoft Teams Phone Technical Specialist-Hybrid- Rockville, MD

Montgomery County Contract Falls Church, VA, US

2 days ago Requisition ID: 1910

Microsoft Teams Phone Technical Specialist - Hybrid – Rockville, MD

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

Montgomery County Government is looking for a Microsoft Teams Phone Technical Specialist. Work schedule is Hybrid– Rockville, MD

• Seeking an experienced and results‑driven Microsoft Teams Phone Technical Specialist to lead and support the migration of over 7,000 telephone service users from the county’s on‑premises telephony systems to Microsoft Teams Phone with Operator Connect. candidate will have deep technical expertise in Microsoft Teams Phone deployment and configuration and hands‑on experience managing large‑scale enterprise telephony migration operations.
• Serve as the technical lead for the migration of the county’s on‑premises telephony services to Microsoft Teams Phone with Operator Connect.
• Work closely with internal telecom support staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.
• Work with the Telecom team to provision and configure Microsoft Teams Phone users, including assigning numbers, enabling calling plans, configuring calling policies, auto attendants, call queues, and other voice features.
• Work with the project manager to develop migration strategies and support a phased rollout schedule for user groups and departments, ensuring a smooth transition with minimal disruption.
• Assist telecom and IT support staff in troubleshooting and resolving Teams Phone telephony issues, including call quality, connectivity, and feature functionality concerns.
• Document processes, configurations, and troubleshooting guides for internal support handover.
• Assist with establishing service and call quality monitoring capabilities and related Network Operations Center support
• Assist in user acceptance testing, training coordination, and post‑migration support.
• Provide expert‑level guidance on Microsoft 365 and Teams Phone voice integration best practices.
• Maintain clear communication with stakeholders and project managers on progress, risks, and issues.
• Proven experience managing large‑scale telephony operations and migrations to Teams Phone.
• Strong knowledge of Teams Phone, Operator Connect, and Microsoft 365 administration.
• Proficiency in setting up and managing Teams voice configurations, including dial plans, direct routing, calling policies, and voice routing.
• Experience working with telecom carriers, SBCs, and network infrastructure related to voice services.
• Strong troubleshooting and diagnostic skills for telephony and VoIP systems.
• Ability to collaborate with cross‑functional teams and communicate technical concepts clearly.
• Familiarity with PowerShell scripting for Microsoft Teams administration is a plus.
• Relevant certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate) are a strong advantage.

Preferred Qualification

• Background in enterprise IT or unified communications environments.
• Familiarity with user training and change management related to UC migrations