Microsoft Teams Voice Specialist (Telephony Analyst)

Network Designs, Inc.; Washington (District of Columbia); On-site; USD 87,000 - 205,600; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A leading Federal contractor in Washington, DC is seeking a Microsoft Teams Voice Specialist. This role involves deploying and managing Microsoft Teams Voice services across multiple sites, ensuring compliance and integration with collaboration tools. Candidates must have a Bachelor's degree, 5+ years of experience in telephony, and an active TS clearance. Competitive benefits offered, including comprehensive health and wellness programs.

Qualifications

• U.S. Citizenship is required.
• Must possess an active TS clearance at the time of application.
• 5+ years of experience in enterprise telephony.

Responsibilities

• Assist in deploying Microsoft Teams Voice services across 800+ sites.
• Maintain and optimize Microsoft Teams dial plans.
• Ensure compliance with federal cybersecurity standards.

Skills

Enterprise telephony

Microsoft Teams

SIP

VoIP

Communication skills

Problem-solving

Education

Bachelor's Degree in Information Systems or related IT discipline

Tools

Microsoft 365 Admin Center

Teams Admin Center

Job description

Microsoft Teams Voice Specialist (Telephony Analyst)

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Microsoft Teams Voice Specialist (Telephony Analyst)

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Technical Recruiter @ Network Designs, Inc. | We’re hiring cleared professionals for a high-impact Unified Communications program supporting the FBI

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description:

We are looking for a dedicated and highly skilled Microsoft Teams Voice Specialist to lead and support the deployment, optimization, and lifecycle management of Microsoft Teams Voice across a large-scale environment encompassing over 800 sites. This role is central to delivering a secure, enterprise-grade telephony experience integrated with modern collaboration tools. The candidate will work closely with infrastructure, security, and operations teams to ensure seamless integration, system resilience, and compliance with federal standards.

Requirements:

• U.S. Citizenship is required
• Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
• This position is onsite 5/days a week in Washington D.C.

Qualifications and Experience:

• Bachelor's Degree in Information Systems, Computer Science, Business Systems, or a related IT discipline (or equivalent combination of education, training, and experience).
• 5+ years of experience in enterprise telephony, including deploying Microsoft Teams and Enhanced VoIP (EVoIP) solutions.
• Proficiency in Microsoft 365 Admin Center and Teams Admin Center
• Strong attention to detail, problem-solving skills, and communication abilities.
• Demonstrated hands-on experience with Microsoft Teams Phone System, Direct Routing, Operator Connect, Session Border Controllers (SBCs), SIP, VoIP, and enterprise voice routing.

Preferred Qualifications:

• Experience integrating legacy voice systems with Microsoft Teams
• Familiarity with PKI, STIGs, and federal cybersecurity frameworks
• Experience working in secure, classified federal environments
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Responsibilities:

• Microsoft Teams Voice Deployment: Assist in deploying and scaling Microsoft Teams Voice services across 800+ sites, ensuring seamless enterprise-wide telephony coverage
• Dial Plan & Feature Optimization: Maintain and optimize Microsoft Teams dial plans and voice features, including e911, voicemail, call queues, auto-attendants, and paging.
• System Integration: Integrate Teams telephony with existing enterprise workflows, ticketing systems, and collaboration platforms
• Infrastructure Management: Perform routine health and status checks on the voice and network infrastructure. Apply patches and updates to hardware, operating systems, and applications.
• Test & Validation: Support testing environments by validating and certifying third-party VoIP endpoints and Analog Telephone Adapters in dev/test labs.
• Security Compliance: Ensure compliance with federal cybersecurity standards, including STIGs. Review scan results and remediate vulnerabilities. Maintain valid and current PKI components.
• Monitoring & Reporting: Configure monitoring tools to track system health, uptime, and key telephony metrics. Generate detailed reports for stakeholders.
• Third-Party Integration: Enhance system capabilities through integration with external platforms and services
• Support & Troubleshooting: Provide Tier 2/3 support for voice-related incidents and performance issues within the Teams ecosystem.
• Collaboration: Partner with IT, network, and security teams to deliver a secure and reliable Teams telephony experience across the enterprise.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment:

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to Diversity:

NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting

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Medical insurance

Vision insurance

401(k)

Disability insurance

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