Microsoft Teams Phone Technical Specialist-Hybrid- Rockville, MD

Creative Information Technology India; Norwood (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Creative Information Technology Inc (CITI) is seeking an experienced Program Manager to lead the Agile transformation for the Federal Reserve Systems program. The role is onsite in Washington, DC, with responsibility for guiding strategic direction and day-to-day execution across multiple teams and stakeholders.

The candidate will shape the Agile playbook, establish governance, and drive measurable business value while coaching Agile Coaches and Scrum Masters to raise organizational maturity.

Qualifications

• 10+ years of professional experience with at least 5+ years leading enterprise Agile transformations.
• 5+ years hands-on experience coaching teams.
• 3+ years of project/program management or systems engineering experience.
• Deep understanding of SAFe.
• Expertise in multiple Agile frameworks (Scrum, Kanban, SAFe or similar).
• Strong stakeholder management and influence.

Responsibilities

• Lead the Agile transformation program across multiple teams and projects.
• Maintain and evolve the Agile playbook and program documents.
• Provide status reporting and data-driven insights to sponsors and stakeholders.
• Coach Agile Coaches and Scrum Masters; measure and drive team maturity.
• Ensure standardized Agile practices and governance across the program.
• Drive business value realization by aligning team outputs with program objectives.

Skills

Agile leadership

Stakeholder management

Coaching teams

Strategic thinking

Communication skills

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

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Program Manager – Onsite - Washington, DC

Contract Falls Church, VA, US

2 days ago Requisition ID: 1909

Program Manager – Onsite - Washington, DC

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

The Board of Governors of the Federal Reserve Systems is looking for a seasoned Program Manager. The position requires working on-site 5 days a week in Washington, DC

The Agile Program Manager is responsible for leading the strategic direction and operational execution of the Agile transformation program. This senior role will be responsible for driving team maturity, ensuring consistency in Agile practices across teams, maintaining the Agile playbook, creating program documents, reporting on overall Agile transformation progress, and achieving measurable business value across multiple teams, with planned expansion. The Contractor will work closely with the manager of the Transformation Office, program sponsors, and business stakeholders to build a sustainable, data-driven Agile program that adapts to our organizational culture while maintaining rigor and consistency. This is a strategic role requiring someone who can both operate and innovate—executing day-to-day program management while shaping the future direction of our Agile practices.

Must have direct experience leading agile transformations in either the federal or private space. Must have direct experience with Jira and Confluence.

Establish and maintain transparency with program stakeholders through meaningful status reporting, proactive communication of changes, data-driven insights on team progress, and regular engagement with sponsors and business stakeholders.

Drive team maturity progression by implementing and maintaining assessment frameworks, ensuring Agile Coaches create and execute coaching plans, measuring advancement, and recommending maturity models and metrics beyond velocity/throughput.

Ensure Agile resource effectiveness by establishing performance standards for Coaches and Scrum Masters, monitoring coaching quality, resolving team/coach conflicts, and providing evidence-based recommendations on resource performance.

Ensure consistent application of the Agile playbook across all teams, coaches, and Scrum Masters to maintain standardization, alignment, and continuity in Agile practices.

Drive business value realization by ensuring Agile teams deliver work that meets expected business outcomes through coaching oversight, metrics analysis, and alignment between team outputs and program objectives.

Build sustainable program governance through documented processes, stakeholder engagement rhythms, risk management protocols, resource management systems, and strategic recommendations that enable long-term program success.

Shape program strategy by continuously assessing program effectiveness, piloting innovative practices, recommending adaptations to our Agile approach, and ensuring the program evolves with organizational maturity.

10+ years of professional experience with at least 5+ years leading enterprise Agile transformations.

At least 5+ years of hands‑on experience and proven track record of coaching teams.

At least 3+ years of experience of effective project/program management or systems engineering experience demonstrating ability to manage complex initiatives.

Deep understanding and expertise of Scaled Agile Framework (SAFe).

Deep expertise in multiple Agile frameworks (Scrum, Kanban, Scaled Agile Framework (SAFe), or similar) with ability to adapt practices to organizational culture rather than rigid framework adherence.

Demonstrated ability to define and implement Agile maturity models and assessment frameworks.

Strategic thinker with track record of evolving Agile practices, recommending improvements, and driving organizational change.

Excellent stakeholder management skills with ability to engage and influence senior leadership, sponsors, and business stakeholders.

Experience building sustainable governance models including documentation standards, engagement rhythms, and risk management.

Strong conflict resolution and problem-solving skills for addressing team dynamics and resource challenges.

Excellent communication skills including status reporting, presentations, and facilitation.

Bachelor's degree in relevant field; advanced degree preferred.

Industry leading Agile practitioner certifications such as Certified Scrum Master, Certified Scrum Product Owner, PMP-ACP, or Scaled Agile Framework (SAFe), etc.

Government or highly regulated industry experience preferred.