Senior Business Analyst

eBusiness Solutions Inc.; Middle Paxton Township (PA); Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

eBusiness Solutions Inc. is seeking a Senior Business Analyst to support the CAI Application Modernization for a Pennsylvania government client.

The role focuses on requirements discovery, process analysis, system design, testing, and UAT across a multi-year modernization program. You will collaborate with stakeholders, Product Managers, Data Modelers, Architects, and development teams to ensure current functionality is captured, improved, and transitioned to a modern platform.

Qualifikationen

• Minimum 7 years of Business Analysis experience, including at least 3 years in a Senior Business Analyst role.
• Experience analyzing legacy applications and supporting digital transformation initiatives.
• Proven ability to translate business requirements into detailed user stories and acceptance criteria.
• Strong background in software testing and quality assurance; experience leading UAT.

Aufgaben

• Document and analyze existing CAI application functionality, workflows, and business processes.
• Ensure all critical system requirements and regulatory obligations are captured and maintained throughout modernization efforts.
• Gather, analyze, document, validate, and prioritize business and functional requirements.
• Map requirements to legislative, regulatory, and policy mandates where appropriate.
• Identify gaps, inefficiencies, and opportunities for process improvement.
• Recommend business and system enhancements that increase operational effectiveness.
• Propose innovative features that provide measurable business value.

Kenntnisse

Requirements elicitation

Business process analysis

User story development

Acceptance criteria definition

Stakeholder management

Process improvement

Documentation

Executive communication

Tools

Azure DevOps

Jira

Jobbeschreibung

One of our clients in the government domain is seeking an experienced Senior Business Analyst to support the modernization of the Commission's CAI (Complaint Application Interface) system, a critical application used to manage and resolve utility-related complaints from Pennsylvania residents.

Senior Business Analyst – CAI Application Modernization

Location: Dauphin County, PA (Hybrid (2 Days Onsite / 3 Days Remote))

Onsite Requirement: One onsite day must be Wednesday. Offices are available statewide.

Duration: Multi-Year Engagement (3-Year Modernization Initiative)

The Senior Business Analyst will play a key role in requirements discovery, business process analysis, system design, testing, and user acceptance activities throughout a multi-year digital transformation initiative. This individual will work closely with business stakeholders, subject matter experts, Product Managers, Product Owners, Data Modelers, Architects, and Development teams to ensure that existing functionality is accurately captured, improved where appropriate, and successfully transitioned into a modernized platform.

The ideal candidate will possess strong requirements elicitation skills, extensive experience with enterprise application modernization efforts, business process improvement expertise, and a proven background leading testing and User Acceptance Testing (UAT) activities.

Key Responsibilities

Business Analysis & Requirements Management

• Document and analyze existing CAI application functionality, workflows, and business processes.
• Ensure all critical system requirements and regulatory obligations are captured and maintained throughout modernization efforts.
• Gather, analyze, document, validate, and prioritize business and functional requirements.
• Map requirements to applicable legislative, regulatory, and policy mandates where appropriate.
• Identify gaps, inefficiencies, and opportunities for process improvement.
• Recommend business and system enhancements that increase operational effectiveness.
• Propose innovative features that provide measurable business value.

Agile Requirements Delivery

• Partner with the Product Manager to translate business requirements into:
  • User Stories
  • Acceptance Criteria
  • Product Backlog Items
• Ensure requirements are clearly understood by technical teams.
• Participate in Agile ceremonies and support backlog refinement activities.
• Collaborate with development teams to clarify requirements throughout implementation.

Business Process Improvement

• Analyze existing workflows and recommend process optimization opportunities.
• Support business process reengineering initiatives.
• Evaluate current-state and future-state processes.
• Assist business stakeholders in identifying modernization opportunities that improve customer service and operational efficiency.

System Modernization Support

• Support analysis efforts related to:
  • Legacy System Assessment
  • Digital Transformation Initiatives
  • Application Modernization
  • Platform Migrations
  • System Integrations
• Assist in evaluating technical approaches, architecture options, and implementation strategies.

Testing & Quality Assurance

• Develop and execute test strategies and test cases.
• Validate system functionality against business requirements.
• Coordinate and lead User Acceptance Testing (UAT) activities.
• Document defects and support issue resolution.
• Verify successful implementation of business requirements and enhancements.

Change Management & Stakeholder Engagement

• Support organizational change management activities.
• Assist with user adoption, training, and communication efforts.
• Facilitate meetings and workshops with business stakeholders and subject matter experts.
• Present recommendations and findings to business and technical audiences.

Governance & Compliance

• Ensure solution compliance with:
  • Commonwealth Standards
  • Security Requirements
  • Data Privacy Policies
  • Accessibility Standards (WCAG 2.1)
• Identify project risks, dependencies, constraints, and mitigation strategies.
• Provide status updates and recommendations to leadership and project stakeholders.

Required Qualifications

Professional Experience

• Minimum 7 years of Business Analysis experience, including at least 3 years in a Senior Business Analyst role.
• Demonstrated experience analyzing legacy applications and supporting digital transformation initiatives.
• Extensive experience gathering, documenting, validating, and managing business requirements.
• Proven ability to translate business requirements into detailed user stories and acceptance criteria.
• Strong background in software testing and quality assurance.
• Experience leading and coordinating User Acceptance Testing (UAT).

Agile Experience

• Working knowledge of Agile and Scrum methodologies.
• Experience using Agile management tools such as:
  • Azure DevOps (ADO)
  • Jira
  • Similar backlog management platforms

Core Skills

• Requirements Elicitation
• Business Process Analysis
• User Story Development
• Acceptance Criteria Definition
• Stakeholder Management
• Process Improvement
• Problem Solving
• Documentation
• Executive Communication

Communication Skills

• Excellent written, verbal, and presentation skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong facilitation and stakeholder engagement capabilities.

Organizational Skills

• Strong planning, prioritization, and multitasking abilities.
• Ability to manage competing priorities within complex projects.

Highly Desired Qualifications

• Experience supporting enterprise application modernization initiatives.
• Experience migrating legacy applications to modern architectures and platforms.
• Strong background in:
  • Business Process Improvement
  • Business Process Reengineering (BPR)
  • Digital Transformation Programs
• Knowledge of accessibility standards, particularly WCAG 2.1.
• Experience working within public-sector or government organizations.
• Previous experience supporting Commonwealth of Pennsylvania agencies.
• Familiarity with compliance-driven environments and regulatory applications.

Preferred Candidate Profile

The ideal candidate is a senior-level Business Analyst with a strong blend of requirements management, business process improvement, testing leadership, and modernization experience. They will be comfortable working independently while collaborating across multiple teams and stakeholders to ensure the successful transformation of a mission-critical public-facing application.