Senior Building Operations Leader

Related Management Company; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Local 1 Union Benefits

Job summary

Related Management Company is seeking a Chief Engineer to lead daily operations at One Bennett Park, ensuring top-tier maintenance and resident service. You will supervise the maintenance and janitorial team, manage budgets, and coordinate safety and compliance across building operations.

The role demands calm, proactive leadership, experience with vendor management, and a hands-on approach to emergencies and turnovers.

Qualifications

• 4+ years of experience supervising maintenance or building operations teams.
• Strong leadership, time management, and problem-solving skills.
• Experience managing budgets, vendor relationships, and compliance.
• Ability to lead calmly during emergencies and deliver consistent results.
• High school diploma or equivalent required; technical certifications a plus.
• Comfortable using Microsoft Office and digital maintenance systems.

Responsibilities

• Hire, train, coach, and supervise the maintenance and janitorial team
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture based on accountability, service, and professionalism
• Mentor team members in both technical skills and resident service delivery
• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and brand standards
• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after-hours situations
• Resolve escalated service requests with empathy and follow-through
• Oversee move-in orientations and follow-up satisfaction surveys
• Support concierge and leasing teams in delivering a polished resident experience
• Manage site budgets, approve emergency purchases, and monitor ongoing costs
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations
• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing
• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Represent the site during capital planning, project walkthroughs, and ownership meetings
• Lead projects that improve building systems, service quality, or team operations
• Act as the on-site leader in the absence of the General Manager

Skills

Leadership

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

CMMS

Job description

Related Management Company is seeking a Chief Engineer to lead daily operations at One Bennett Park, ensuring top-tier maintenance and resident service. You will supervise the maintenance and janitorial team, manage budgets, and coordinate safety and compliance across building operations.

The role demands calm, proactive leadership, experience with vendor management, and a hands-on approach to emergencies and turnovers.