On-Site Operations Leader — Luxury Residence

RELATED; Chicago (IL); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Local 1 Union Benefits

Job summary

Related Management Company is seeking a hands-on Chief Engineer to oversee daily operations at One Bennett Park. You will supervise maintenance and janitorial staff, manage building operations, and uphold resident satisfaction with calm, decisive leadership.

Responsibilities cover team leadership, preventive maintenance, emergency response, resident experience, and budget/vendor oversight. This role reports to the Related Management Company leadership and offers Local 1 Union Benefits.

Qualifications

• 4+ years of experience supervising maintenance or building operations teams.
• Strong leadership, time management, and problem-solving skills.
• Experience managing budgets, vendor relationships, and compliance.
• Ability to lead calmly during emergencies and deliver consistent results.
• High school diploma or equivalent required; technical certifications a plus.
• Comfortable using Microsoft Office and digital maintenance systems.

Responsibilities

• Hire, train, coach, and supervise the maintenance and janitorial team.
• Lead daily huddles, safety meetings, and performance reviews.
• Build a team culture based on accountability, service, and professionalism.
• Mentor team members in technical skills and resident service delivery.
• Oversee maintenance, repairs, and apartment turnovers.
• Manage preventive maintenance programs and janitorial schedules.
• Conduct regular walkthroughs to ensure compliance and cleanliness.
• Track KPIs, forecast inventory needs, and uphold asset and brand standards.
• Coordinate 24/7 coverage for emergencies.
• Lead vendor communications during after-hours situations.
• Remain calm and solution-focused during floods, outages, and escalated service needs.
• Resolve escalated service requests with empathy and follow-through.
• Oversee move-in orientations and follow-up satisfaction surveys.
• Support concierge and leasing teams in delivering a polished resident experience.
• Manage site budgets, approve emergency purchases, and monitor ongoing costs.
• Review vendor contracts, track performance, and recommend upgrades.
• Ensure all work meets safety, code, and quality expectations.
• Maintain payroll, scheduling, attendance, and training records.
• Ensure contractor compliance with building policies and standards.
• Develop systems to support onboarding, SOPs, and knowledge sharing.
• Work closely with leasing, concierge, and lifestyle teams.
• Align on unit readiness, amenity cleanliness, and VIP service coordination.
• Represent the site during capital planning, project walkthroughs, and ownership meetings.
• Lead projects that improve building systems, service quality, or team operations.
• Act as the on-site leader in the absence of the General Manager.

Skills

Leadership

Time management

Problem solving

Budgets

Vendor relationships

Emergency leadership

MS Office

Maintenance systems

Education

High school diploma or equivalent

Technical certifications a plus

Tools

Microsoft Office

Digital maintenance systems

Job description

Related Management Company is seeking a hands-on Chief Engineer to oversee daily operations at One Bennett Park. You will supervise maintenance and janitorial staff, manage building operations, and uphold resident satisfaction with calm, decisive leadership.

Responsibilities cover team leadership, preventive maintenance, emergency response, resident experience, and budget/vendor oversight. This role reports to the Related Management Company leadership and offers Local 1 Union Benefits.