Senior BSA - Digital Client Servicing (Hybrid NJ/RI)

Stratacent; Woodbridge Township (NJ); Hybrid; USD 90,000 - 130,000; Full time

Job summary

A global IT consulting firm is seeking a Senior Business Systems Analyst to lead the transformation of Commercial Banking Client Servicing into a digital experience. The role involves eliciting business requirements, defining servicing journeys, and collaborating with Fraud and Risk teams. Candidates should have over 8 years of experience in commercial banking with a deep understanding of client servicing, strong fraud controls, and excellent documentation skills. This position is hybrid, with a primary location in Iselin, NJ.

Qualifications

• 8-12+ years as a Business Systems Analyst in Commercial Banking.
• Deep experience in Client Servicing, Contact Centers, or Digital Channels.
• Strong understanding of Fraud Controls & Authentication.
• Experience with digital adoption / client enablement tools.
• Excellent stakeholder and documentation skills.

Responsibilities

• Lead requirements for transforming Commercial Banking Client Servicing.
• Elicit and document business & system requirements for various tools.
• Define end-to-end servicing journeys and pain-point remediation.
• Partner with Fraud & Risk teams to integrate defenses.
• Support UAT, pilot rollouts, and adoption metrics.

Skills

Business Systems Analysis

Client Servicing

Fraud Controls

Digital Channels

Stakeholder Management

Job description

A global IT consulting firm is seeking a Senior Business Systems Analyst to lead the transformation of Commercial Banking Client Servicing into a digital experience. The role involves eliciting business requirements, defining servicing journeys, and collaborating with Fraud and Risk teams. Candidates should have over 8 years of experience in commercial banking with a deep understanding of client servicing, strong fraud controls, and excellent documentation skills. This position is hybrid, with a primary location in Iselin, NJ.