Senior Business Systems Analyst – Digital Client Servicing (Commercial Banking)

Stratacent; Johnston (RI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A global IT consulting firm is seeking a Senior Business Systems Analyst to transform Commercial Banking Client Servicing into a digitally enabled experience. The ideal candidate will leverage over 8 years of experience in banking, focusing on client servicing, fraud controls, and digital tools. Responsibilities include leading requirements, documenting business needs, and defining servicing journeys. This hybrid role is based in Iselin, NJ/Johnston, RI, and offers a valuable opportunity in a dynamic environment.

Qualifications

• 8–12+ years as a Business Systems Analyst in Commercial Banking.
• Deep experience in Client Servicing, Contact Centers, or Digital Channels.
• Strong understanding of Fraud Controls & Authentication.
• Experience with digital adoption / client enablement tools.
• Excellent stakeholder and documentation skills.

Responsibilities

• Lead requirements for transforming Commercial Banking Client Servicing into a digital experience.
• Elicit and document business & system requirements for various digital enhancements.
• Define end-to-end servicing journeys and address pain points.

Skills

Business Systems Analysis

Client Servicing

Stakeholder Management

Fraud Controls

Digital Tools

Job description

Job Title: Senior Business Systems Analyst – Digital Client Servicing (Commercial Banking)

Experience: 8+ Years

Location: Hybrid- Iselin NJ/Johnston RI

Role Summary

The BSA will lead requirements for transforming Commercial Banking Client Servicing into a digitally enabled experience. The role bridges Operations, Fraud, Technology, and Client Experience teams.

Key Responsibilities

Elicit and document business & system requirements for:

• Biometric authentication
• Voice servicing & secure communications
• WalkMe-based client training and in-app guidance

Define end-to-end servicing journeys and pain-point remediation

• Partner with Fraud & Risk teams to integrate defenses without degrading UX
• Translate business needs into functional specs and user stories
• Support UAT, pilot rollouts, and adoption metrics

Required Qualifications

• 8–12+ years as a Business Systems Analyst in Commercial Banking
• Deep experience in Client Servicing, Contact Centers, or Digital Channels
• Strong understanding of Fraud Controls & Authentication
• Experience with digital adoption / client enablement tools
• Excellent stakeholder and documentation skills

Company Profile:

Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.

URL - http://stratacent.com

Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management.

stratacent.com

Employee Benefits:

Stratacent is an equal opportunity employer. As such, to the extent defined by federal, state, and municipal law, Stratacent will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.