Senior BSA - Digital Client Servicing (Hybrid NJ/RI)

Stratacent; Johnston (RI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A global IT consulting firm is seeking a Senior Business Systems Analyst to transform Commercial Banking Client Servicing into a digitally enabled experience. The ideal candidate will leverage over 8 years of experience in banking, focusing on client servicing, fraud controls, and digital tools. Responsibilities include leading requirements, documenting business needs, and defining servicing journeys. This hybrid role is based in Iselin, NJ/Johnston, RI, and offers a valuable opportunity in a dynamic environment.

Qualifications

• 8–12+ years as a Business Systems Analyst in Commercial Banking.
• Deep experience in Client Servicing, Contact Centers, or Digital Channels.
• Strong understanding of Fraud Controls & Authentication.
• Experience with digital adoption / client enablement tools.
• Excellent stakeholder and documentation skills.

Responsibilities

• Lead requirements for transforming Commercial Banking Client Servicing into a digital experience.
• Elicit and document business & system requirements for various digital enhancements.
• Define end-to-end servicing journeys and address pain points.

Skills

Business Systems Analysis

Client Servicing

Stakeholder Management

Fraud Controls

Digital Tools

Job description

A global IT consulting firm is seeking a Senior Business Systems Analyst to transform Commercial Banking Client Servicing into a digitally enabled experience. The ideal candidate will leverage over 8 years of experience in banking, focusing on client servicing, fraud controls, and digital tools. Responsibilities include leading requirements, documenting business needs, and defining servicing journeys. This hybrid role is based in Iselin, NJ/Johnston, RI, and offers a valuable opportunity in a dynamic environment.