Senior Branch Manager – Multi-Location Banking Leader

Provident Bank; Bloomfield (NJ); On-site; USD 62,000 - 88,000; Full time

Benefits offered by this job

PTO and holidays

Health insurance

401(k)

Job summary

Lead a team to deliver exceptional customer service, coach on sales activity, and participate in community events. The role requires strong communication, organization, and a flexible schedule across locations.

Qualifications

• High School Diploma or GED.
• 7 years Branch Manager experience in a sales and service environment.
• Business development experience, with strong community ties within the general area of branch locations.
• Demonstrate positive and professional client-centric and service-oriented attitude.
• Clearly communicates a vision and removes barriers for team success
• Proven ability to meet sales targets and production goals
• Excellent written and verbal communication skills
• Highly organized. Ability to plan and complete multiple priorities with competing deadlines
• Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws.
• Ability to work a flexible schedule based upon the needs of the business
• Ability to travel throughout the branch network.
• Experience managing multiple locations or managing remote locations.

Responsibilities

• Achieve all assigned goals. Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers.
• Manage and perform external sales calling program.
• Provide positive leadership, mentorship and inspire all branch team members to reach their full potential.
• Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations. Validation via customer satisfaction surveys.
• Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
• Work in conjunction with Assistant Branch Managers to provide day-to-day direction to branch staff in all aspects of branch operations. Ensure that branch team members operate within established policies and procedures of the Bank and government regulations. Work in conjunction with Assistant Branch Managers to ensure all required reports are submitted completely and in a timely manner.
• Works in collaboration with the Assistant Branch Managers to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations. Responsibilities may include, but not limited to interviewing, hiring and training employees; planning, assigning and directing work; performance appraisals, recognizing and developing employees; addressing complaints/situations, resolving problems and providing constructive feedback and corrective actions as needed.
• Responsible for all risk management-related issues concerning branches.
• Perform additional duties as required or assigned.
• Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

Skills

Leadership

Sales targets

Communication

Organizational skills

Flexible schedule

Travel

Multi-location management

Education

Bachelor's Degree – Business Administration or related field

High School Diploma or GED

Job description

Lead a team to deliver exceptional customer service, coach on sales activity, and participate in community events. The role requires strong communication, organization, and a flexible schedule across locations.