Senior Branch Banking Service Specialist

FIRST STATE BANK & TRUST; Williston (ND); On-site; USD 40,000 - 52,000; Full time

Job summary

Paycom - ATS in Williston, ND is seeking a Customer Service Representative II to provide exceptional retail banking service and handle a broad range of transactions with accuracy and professionalism. This position operates on-site and requires strong customer service skills.

As a frontline representative, you will build relationships, resolve issues, mentor less experienced staff, and ensure regulatory compliance while supporting branch operations in a dynamic environment.

Qualifications

• High school diploma or equivalent required; post-secondary coursework preferred.
• Minimum of two years banking or financial institution experience.
• Excellent communication and problem-solving skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide outstanding customer service and create positive experiences during each interaction.
• Process deposits, withdrawals, payments, transfers and checks accurately and efficiently.
• Balance cash drawer and maintain accurate records per bank policies.
• Assist customers with online banking and card services.
• Identify opportunities to cross-sell and refer suitable banking products.
• Ensure compliance with banking regulations and security procedures.
• Support branch operations and mentor junior staff.

Skills

Customer service

Attention to detail

Communication skills

Discretion / confidentiality

Computer skills

Banking knowledge

Education

High school diploma or equivalent

Tools

Banking software

Job description

Paycom - ATS in Williston, ND is seeking a Customer Service Representative II to provide exceptional retail banking service and handle a broad range of transactions with accuracy and professionalism. This position operates on-site and requires strong customer service skills.

As a frontline representative, you will build relationships, resolve issues, mentor less experienced staff, and ensure regulatory compliance while supporting branch operations in a dynamic environment.