Senior Bond Operations Lead

Us Bank; Cincinnati (OH); On-site; USD 43,000 - 71,000; Full time

Job summary

U.S. Bank is seeking a Senior Workflow Coordinator to lead a high-volume operations team in Cincinnati, OH. You will oversee straightforward bond transactions, review documents, and gather missing information while partnering with internal teams to resolve issues and improve processes.

The ideal candidate brings leadership, strong communication, and attention to detail to a fast-paced environment, supporting customer service goals and ensuring accurate processing.

Qualifications

• High school diploma or equivalent
• Five to seven years or more of operations services related work experience

Responsibilities

• Serves as a key resource for approximately 25-30 indirect team members, providing workflow guidance, answering questions, and assisting with escalated issues to ensure efficient day-to-day operations and service delivery.
• Process high-volume Simple Bonds transactions that generally require limited research and are straightforward in nature.
• Review documentation and gather missing information as needed.
• Partner with internal teams to resolve issues and ensure accurate processing.
• Answer team member questions and provide workflow guidance.
• Identify process improvement opportunities and support operational efficiency.
• Direct associates to the appropriate resources, models, and support teams.
• May have direct contact with 3rd party vendors and / or external customers
• Researches exceptions and escalates issues to management as appropriate.
• Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
• Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners.

Skills

Leadership

Coaching

Mentoring

Communication

Organizational skills

Attention to detail

Customer service

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Senior Workflow Coordinator to lead a high-volume operations team in Cincinnati, OH. You will oversee straightforward bond transactions, review documents, and gather missing information while partnering with internal teams to resolve issues and improve processes.

The ideal candidate brings leadership, strong communication, and attention to detail to a fast-paced environment, supporting customer service goals and ensuring accurate processing.