Senior Business Process & Operations Analyst

U.S. Bank; Cincinnati (OH); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Job summary

U.S. Bank seeks a Senior Business Process & Operations Analyst in Cincinnati, OH to lead process improvements and enable technology initiatives that boost efficiency and customer experience.

You will partner with business units, operations, and IT to define requirements, document workflows, and drive agile execution across programs. Your background in business analysis, project delivery, testing, and stakeholder engagement will help advance strategic initiatives and improve service quality while

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically six or more years of related experience.
• Experience in business analysis, operations management, process improvement, or project management.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Analyze existing processes to identify efficiency gains and cost reductions.
• Perform root cause analyses of bottlenecks and risks.
• Document current and future state processes and requirements.
• Develop business cases and cost-benefit analyses for new systems.
• Collaborate with leaders and technology teams on functional requirements.
• Lead meetings, testing events, and implementation planning.
• Monitor process performance using established metrics.

Skills

Business analysis

Operations management

Process improvement

Project management

Stakeholder engagement

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor’s degree

Tools

Visio

Excel

PowerPoint

Word

Job description

U.S. Bank seeks a Senior Business Process & Operations Analyst in Cincinnati, OH to lead process improvements and enable technology initiatives that boost efficiency and customer experience.

You will partner with business units, operations, and IT to define requirements, document workflows, and drive agile execution across programs. Your background in business analysis, project delivery, testing, and stakeholder engagement will help advance strategic initiatives and improve service quality while