Senior Bond Claims Specialist - Investigations & Settlements

US001 CMFG Life Insurance Company; Madison (WI); Hybrid; USD 73,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employee assistance program

Life insurance

Disability plans

Parental leave

Paid time off

401k

Tuition reimbursement

Job summary

TruStage is hiring an experienced Claims Specialist to investigate, negotiate, and settle large/complex bond claims under moderate guidance. You’ll interact with clients, coordinate with external investigators, and manage subrogation streams while delivering exceptional service.

You will guide colleagues, handle workload, and continuously refine procedures aligned with business strategies. A strong background in financial services and licenses enables effective claim resolution and customer

Qualifications

• Associate’s degree or equivalent industry experience.
• Bachelor’s degree is highly preferred.
• 3+ years of claims experience (fidelity claims experience preferred).
• Adjuster license is required; TruStage will assist you in obtaining the licenses within 6 months of your start date.
• Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers.
• Proven ability to work independently with minimal supervision to manage schedules and meet deadlines.
• Demonstrated understanding of the financial services industry and financial transactions.
• Excellent analytical & problem-solving skills / decision making ability.
• Demonstrated mathematical aptitude.
• Demonstrated ability to interpret financial, legal and insurance documentation.
• Intellectual curiosity and the desire to learn.
• Detail oriented with a commitment to excellence.
• May require travel with short notice, which could include weekends.

Responsibilities

• Investigate and adjust claims according to applicable laws and policy provisions.
• Conduct claim investigations including but not limited to recorded statements, securing public records, and analyzing report findings.
• Examine claim forms and other records to confirm coverage for loss or damage.
• Review and settle claims within prescribed limits of authority.
• Issue payments or deny claim in a timely manner in accordance with policy conditions.
• Effectively negotiate settlements with customers or their representatives.
• Recognize and document subrogation opportunities and refer accordingly.
• May be given the more challenging and complex claim activity and or additional products.
• Build and maintain effective internal and external working relationships.
• Collaborate with internal support teams and management as appropriate.
• Effectively collaborate with various departments and levels in the organization.
• Maintain industry knowledge and operational skills and attend workshops, seminars, and other training sessions as appropriate.
• Handle other duties and projects as requested based on business needs.

Skills

Communication skills

Analytical thinking

Math skills

Reading comprehension

Independent work

Travel flexibility

Education

Associate degree

Bachelor’s degree preferred

Tools

Adjuster license

Job description

TruStage is hiring an experienced Claims Specialist to investigate, negotiate, and settle large/complex bond claims under moderate guidance. You’ll interact with clients, coordinate with external investigators, and manage subrogation streams while delivering exceptional service.

You will guide colleagues, handle workload, and continuously refine procedures aligned with business strategies. A strong background in financial services and licenses enables effective claim resolution and customer