Senior BMC Helix Developer

Wise Skulls; United States; In loco; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Wise Skulls LLC is seeking an experienced Senior BMC Helix Developer/Administrator to lead and enhance BMC Helix ITSM platforms, develop REST API integrations, and manage enterprise workflows across Digital Workplace and Service Catalog.

The role requires hands-on work with AR System, Helix ITSM, and platform administration, plus strong API, database, and authentication knowledge to support production environments.

Competenze

• 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix.
• Experience with BMC Helix ITSM and AR System development.
• Experience with Digital Workplace and Service Catalog (SRM).
• Strong knowledge of REST APIs, SOAP, JSON, XML, and web services.
• Experience with Incident, Change, and Request Management configurations.
• Knowledge of SQL Server / Oracle and database troubleshooting.
• Understanding of API authentication, OAuth 2.0, SSO / RSSO, and service accounts.
• ITIL knowledge and enterprise production support experience.

Mansioni

• Develop, customize, and maintain BMC Helix ITSM applications.
• Configure AR System forms, filters, active links, escalations, and workflows.
• Support Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, and Request Management.
• Develop and maintain REST API integrations with enterprise applications.
• Manage production issues, troubleshoot workflow failures, and perform root cause analysis.
• Configure approval workflows, service catalog items, and self-service experiences.
• Build monitoring dashboards, KPI reports, and platform health metrics.
• Manage environment deployments across Development, QA, and Production.

Conoscenze

BMC Remedy / AR System / BMC Helix

REST API development / integrations

Platform administration

Workflow configuration

ITSM knowledge (Incident/Change/Req)

SQL Server / Oracle

OAuth 2.0 / SSO / RSSO

Git / CI/CD deployment

Descrizione del lavoro

Job Overview:

We are looking for an experienced Senior BMC Helix Developer / Administrator with strong hands-on experience in BMC Helix, Remedy AR System, platform administration, custom development, and enterprise integrations.

The ideal candidate should have experience supporting and enhancing BMC Helix ITSM platforms, developing REST API integrations, configuring workflows, and managing Digital Workplace and Service Catalog functionalities.

Key Responsibilities:

• Develop, customize, and maintain BMC Helix ITSM applications.
• Configure AR System forms, filters, active links, escalations, and workflows.
• Support Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, and Request Management.
• Develop and maintain REST API integrations with enterprise applications.
• Manage production issues, troubleshoot workflow failures, and perform root cause analysis.
• Configure approval workflows, service catalog items, and self-service experiences.
• Build monitoring dashboards, KPI reports, and platform health metrics.
• Manage environment deployments across Development, QA, and Production.

Required Technical Skills:

• 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix.
• Strong experience with BMC Helix ITSM and AR System development.
• Experience with BMC Helix Innovation Studio.
• Hands-on experience with Digital Workplace and Service Catalog (SRM).
• Strong knowledge of REST APIs, SOAP, JSON, XML, and web services.
• Experience with Incident, Change, and Request Management configurations.
• Knowledge of SQL Server / Oracle and database troubleshooting.
• Understanding of API authentication, OAuth 2.0, SSO / RSSO, and service accounts.

Good to Have:

• HelixGPT and AI-based ITSM automation.
• Experience with SailPoint, Device42, and PubSub integrations.
• Experience with KPI dashboards and platform monitoring.
• ITIL knowledge and enterprise production support experience.
• Git and CI/CD deployment experience.