Senior Biomedical Service Manager – District Operations

Agiliti; San Antonio (TX); On-site; USD 95,000 - 150,000; Full time

Job summary

Agiliti is looking for a Technical Service Manager II in San Antonio, TX to lead a district-based biomedical services operation and drive high-quality service for healthcare partners. The role focuses on engagement, accountability, and customer outcomes across teams.

You will manage performance, align strategies with business goals, and oversee initiatives that improve patient care and service delivery. This leadership position offers recognition, growth opportunities, and a competitive benefits

Qualifications

• 3+ years of experience supervising medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology; MBA desired.
• Valid driver’s license.
• Excellent customer communication skills that project confidence and professionalism.
• Ability to lift and/or push 75 pounds and stand/walk long hours.

Responsibilities

• Lead a district office classified as a Tier 1 location based on revenue, complexity, and staffing or oversee multiple district offices/sites.
• Foster a work environment that drives employee engagement, accountability, and pride in ownership.
• Build and sustain a strong customer service culture across teams.
• Set clear performance expectations, monitor results, and hold teams accountable for achieving business objectives.
• Align team goals with organizational priorities for seamless execution of strategies.
• Lead the implementation of new processes and initiatives to enhance the customer experience.
• Drive continuous improvement across processes, services, and innovation efforts.
• Partner with Directors, Technicians, Account Executives, and Operations Managers to support revenue growth, cost management, and service expansion.
• Oversee profit and loss (P&L) performance and ensure financial targets are met.

Skills

Customer communication

Leadership

Budget management

P&L understanding

Education

Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology

Tools

Microsoft Office

Job description

Agiliti is looking for a Technical Service Manager II in San Antonio, TX to lead a district-based biomedical services operation and drive high-quality service for healthcare partners. The role focuses on engagement, accountability, and customer outcomes across teams.

You will manage performance, align strategies with business goals, and oversee initiatives that improve patient care and service delivery. This leadership position offers recognition, growth opportunities, and a competitive benefits