Regional Technical Services Manager – Biomedical Ops Leader

Agiliti; Riverside (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership Impact

Strategic Role

Career Advancement

Competitive Compensation

Comprehensive Benefits

Autonomy

Job summary

Agiliti in Riverside, Missouri, is seeking a Technical Services Manager I to lead biomedical and field service technicians across a multi-state region. You will set strategic direction, manage day-to-day operations, and build strong customer relationships.

This role partners with divisional directors and operations managers to drive service quality, efficiency, and revenue growth, while ensuring compliance, asset records, and timely maintenance.

Responsibilities

• Lead and manage day-to-day operations of a technical services team across multi-state territory
• Provide strategic direction to achieve individual, team, and organizational performance goals
• Act as primary customer contact to maintain relationships, resolve critical issues, and ensure high service quality
• Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
• Manage customer equipment records, service schedules, and contract data within company systems
• Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
• Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
• Monitor service expenses, inventory, technician productivity, and fleet compliance
• Manage internal requisitions, purchase orders, and parts/supply inventory
• Maintain accurate documentation for billing and regulatory compliance
• Support district operations and step in for Operations leadership as needed
• Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
• Foster a culture of accountability, teamwork, continuous improvement, and safety
• Manage and maintain operational budgets and financial performance expectations
• Proactively identify and implement continuous improvement initiatives
• Perform additional duties as assigned

Skills

Team leadership

Field service management

Customer relationship mgmt

Budget management

Strategic planning

Job description

Agiliti in Riverside, Missouri, is seeking a Technical Services Manager I to lead biomedical and field service technicians across a multi-state region. You will set strategic direction, manage day-to-day operations, and build strong customer relationships.

This role partners with divisional directors and operations managers to drive service quality, efficiency, and revenue growth, while ensuring compliance, asset records, and timely maintenance.