Technical Service Manager

Agiliti; San Antonio (TX); On-site; USD 95,000 - 150,000; Full time

Job summary

Agiliti is looking for a Technical Service Manager II in San Antonio, TX to lead a district-based biomedical services operation and drive high-quality service for healthcare partners. The role focuses on engagement, accountability, and customer outcomes across teams.

You will manage performance, align strategies with business goals, and oversee initiatives that improve patient care and service delivery. This leadership position offers recognition, growth opportunities, and a competitive benefits

Qualifications

• 3+ years of experience supervising medical service technicians or engineers.
• Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology; MBA desired.
• Valid driver’s license.
• Excellent customer communication skills that project confidence and professionalism.
• Ability to lift and/or push 75 pounds and stand/walk long hours.

Responsibilities

• Lead a district office classified as a Tier 1 location based on revenue, complexity, and staffing or oversee multiple district offices/sites.
• Foster a work environment that drives employee engagement, accountability, and pride in ownership.
• Build and sustain a strong customer service culture across teams.
• Set clear performance expectations, monitor results, and hold teams accountable for achieving business objectives.
• Align team goals with organizational priorities for seamless execution of strategies.
• Lead the implementation of new processes and initiatives to enhance the customer experience.
• Drive continuous improvement across processes, services, and innovation efforts.
• Partner with Directors, Technicians, Account Executives, and Operations Managers to support revenue growth, cost management, and service expansion.
• Oversee profit and loss (P&L) performance and ensure financial targets are met.

Skills

Customer communication

Leadership

Budget management

P&L understanding

Education

Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology

Tools

Microsoft Office

Job description

Who We Are

Agiliti is a leading provider of medical equipment management and service solutions, helping healthcare organizations access, manage, and maintain the equipment needed to deliver quality patient care. Our team is committed to delivering operational excellence, advancing patient safety, and creating a customer-first culture that drives meaningful impact across the healthcare continuum.

Who We Are

Agiliti is a leading provider of medical equipment management and service solutions, helping healthcare organizations access, manage, and maintain the equipment needed to deliver quality patient care. Our team is committed to delivering operational excellence, advancing patient safety, and creating a customer-first culture that drives meaningful impact across the healthcare continuum.

What’s in it for You?

• Opportunity to lead a high-impact biomedical services operation in a critical healthcare market


• Visibility and partnership with divisional leadership and cross-functional teams


• A dynamic leadership role with influence over culture, performance, and customer outcomes


• Career growth opportunities within a national healthcare services organization


• Competitive compensation and benefits package


• The ability to shape and foster a strong, customer-focused service culture

What You Will Do in This Role?

• Manage a district office classified as a Tier 1 location based on revenue, complexity, and staffing OR oversee multiple district offices/sites


• Foster a work environment that drives employee engagement, accountability, and pride in ownership


• Build and sustain a strong customer service culture across teams


• Set clear performance expectations, monitor results, and hold teams accountable for achieving business objectives


• Align team goals with organizational priorities to ensure seamless execution of strategies


• Lead the implementation of new processes, initiatives, and cultural improvements that enhance the customer experience


• Drive continuous improvement across processes, services, and innovation efforts


• Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations Managers during customer engagements to support revenue growth, cost management, and service expansion


• Oversee profit and loss (P&L) performance and ensure financial targets are met

What You Will Need for This Role?

• 3+ years of experience in supervising/managing medical service technicians or engineers


• bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training required MBA desired


• Valid driver’s license


• Excellent customer communication skills that project confidence, enthusiasm, and a professional image


• Ability to lift and/or push 75 pounds and stand and walk for long periods of time


• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel, as required. Up to 30% travel may be required

Knowledge, Skills, And Abilities

• Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations


• Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers


• Experience in medical equipment preventive maintenance, repair and handling. Ability to read and understand technical manuals and electric/pneumatic schematics


• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)


• Demonstrates mastery of Profit and Loss (P&L) statements


• Demonstrates a sales aptitude with customers and identifies and brings opportunities to review as part of the territory planning process


• Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location: San Antonio District

Additional Locations (if applicable):

Job Title

Technical Service Manager II

Company

Agiliti

Location City

San Antonio

Location State

Texas