Senior Billing Specialist, Global OTC (Remote)

Relativity; Indianapolis (IN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Relativity in Indianapolis, IN is seeking a Senior Billing Specialist to manage end-to-end invoicing and billing for a global customer base across direct, indirect, commercial and government contracts. You will own billing queues, maintain SOPs, and work with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure accurate transaction processing in a fast-growing SaaS environment.

This role emphasizes collaboration, process improvements, and potential use of AI tools to streamline

Qualifications

• 5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models.
• Proficiency in financial software, large ERP systems and billing tools; familiarity with Zuora, Salesforce and Workday.
• History of implementing process improvements using technology to boost efficiency.
• Advanced knowledge of Microsoft Office tools.
• Strong teamwork and collaboration across multiple participants.
• Highly organized and detail-oriented with multi-priority management in fast-paced environments.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication for cross-functional collaboration.
• Experience in a high-growth SaaS, software, or technology-related company is a plus.
• Bachelor's degree in Business, Finance, or Accounting preferred.

Responsibilities

• Process the full range of contracts across all product lines for a global customer base of both direct and indirect commercial and government contracts.
• Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid and transition models.
• Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services.
• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues.
• Manage customer usage commitments, license extensions, and new license requests.
• Maintain and update Billing SOPs, and assist with team onboarding and training.
• Identify and drive opportunities to improve billing process efficiency, including the adoption of AI tools and automation.
• Lead or assist with billing-related project work including testing related to pricing changes/billing methodologies, new product launches, and process improvements.
• Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations.
• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to optimize transaction processing, and continually evolve the order-to-cash cycle in a high-growth environment.
• Support ad-hoc projects, periodic external audits, and cross-functional initiatives.
• Be part of a global team with a strong focus on teamwork, support, and guidance across all levels.

Skills

Invoicing

Billing

SaaS billing

Customer service

Excel

ERP systems

Salesforce

Workday

Data entry

Analytical skills

Education

Bachelor's degree in Business, Finance, or Accounting

Tools

Zuora

Billing software

ERP software

Job description

Relativity in Indianapolis, IN is seeking a Senior Billing Specialist to manage end-to-end invoicing and billing for a global customer base across direct, indirect, commercial and government contracts. You will own billing queues, maintain SOPs, and work with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure accurate transaction processing in a fast-growing SaaS environment.

This role emphasizes collaboration, process improvements, and potential use of AI tools to streamline