Senior Billing Specialist - Global OTC & Invoicing (Remote)

Relativity

Albuquerque (NM)

Hybrid

USD 60,000 - 90,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Relativity is seeking a Senior Billing Specialist for a Remote/Hybrid role in the Order-to-Cash organization. You will manage invoicing, contract processing, and billing documentation across product lines for a global customer base, including SaaS, license, and services.

Responsibilities include month-end cycles, pricing changes, and process improvements. Collaboration with Revenue Accounting, Deal Desk, Sales Ops, and Legal is essential to optimize the order-to-cash cycle in a fast-paced,

Qualifications

5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global-customer base
Proficiency in financial software, large ERP systems, billing and revenue management software and tools, preferably experience with Zuora, Salesforce, and Workday
History of implementing process improvements, leveraging technology and tools
Advanced knowledge of Microsoft Office tools
Emphasis on teamwork and collaboration, including monitoring and addressing tasks across multiple participants
Highly organized and detail-oriented with experience managing multiple priorities and deadlines in a fast-paced environment
Strong analytical and problem-solving skills
Effective communicator with excellent verbal and written communication skills with ability to positively collaborate with cross-functional teams and senior leadership
Prior experience in a high-growth SaaS, software, or technology-related company is a plus
Bachelor's degree in Business, Finance, or Accounting preferred

Responsibilities

Process the full range of contracts across all product lines for a global customer base of both direct and indirect commercial and government contracts
Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid and transition models
Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services, for both new business, addons/adjustments, andrenewals
Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues
Manage customer usage commit balance, license extensions, and new license requests
Maintain and update Billing SOPs, and assist with team onboarding and training
Identify and drive opportunities to improve billing process efficiency, including the adoption of AI tools and automation to reduce manual effort and increase accuracy
Lead or assist with billing-related project work including testing related to pricing changes/billing methodologies, new product launches, and process improvements
Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations
Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing, and continually evolve the order-to-cash cycle in a high-growth environment
Support ad-hoc projects, audits, and cross-functional initiatives
Be part of a global team with a strong focus on teamwork, support, and guidance across all levels