Senior Billing & OTC Specialist (Remote)

Relativity; Baltimore (MD); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Relativity is seeking a Senior Billing Specialist to manage end-to-end invoicing, contract processing, and billing documentation across SaaS, license, and services for a global client base. The role supports Finance Queue and Salesforce tickets, with an emphasis on accuracy and timely resolution.

You will own key customer accounts, drive billing process improvements including AI tooling, and collaborate with Revenue Accounting, Deal Desk, Sales Operations, and Legal in a fast-paced,

Qualifications

• 5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global-customer base.
• Proficiency in financial software, large ERP systems, billing and revenue management software and tools, preferably Zuora, Salesforce, and Workday.
• History of implementing process improvements, leveraging technology and tools.
• Advanced knowledge of Microsoft Office tools.
• Emphasis on teamwork and collaboration, including monitoring and addressing tasks across multiple participants.
• Highly organized and detail-oriented with experience managing multiple priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Effective communicator with excellent verbal and written communication skills with ability to positively collaborate with cross-functional teams and senior leadership.
• Prior experience in a high-growth SaaS, software, or technology-related company is a plus.
• Bachelor's degree in Business, Finance, or Accounting preferred

Responsibilities

• Process the full range of contracts across all product lines for a global customer base of both direct and indirect commercial and government contracts.
• Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid and transition models.
• Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services, for both new business, addons/adjustments, and renewals.
• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues.
• Manage customer usage commit balance, license extensions, and new license requests.
• Maintain and update Billing SOPs, and assist with team onboarding and training.
• Identify and drive opportunities to improve billing process efficiency, including adoption of AI tools and automation to reduce manual effort and increase accuracy.
• Lead or assist with billing-related project work including testing related to pricing changes/billing methodologies, new product launches, and process improvements.
• Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations.
• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing, and continually evolve the order-to-cash cycle in a high-growth environment.
• Support ad-hoc projects, periodic external audits, and cross-functional initiatives.
• Be part of a global team with a strong focus on teamwork, support, and guidance across all levels

Skills

Accounts Receivable

Billing

Communication

Customer Service

Data Entry

ERP Systems

Invoices

Microsoft Excel

Payment Processing

Education

Bachelor's degree in Business, Finance, or Accounting

Tools

Zuora

Salesforce

Workday

Job description

Relativity is seeking a Senior Billing Specialist to manage end-to-end invoicing, contract processing, and billing documentation across SaaS, license, and services for a global client base. The role supports Finance Queue and Salesforce tickets, with an emphasis on accuracy and timely resolution.

You will own key customer accounts, drive billing process improvements including AI tooling, and collaborate with Revenue Accounting, Deal Desk, Sales Operations, and Legal in a fast-paced,