Senior Billing Specialist

Milbank LLP; New York (NY); Hybrid; USD 85,000 - 105,000; Full time

Job summary

An established industry player seeks a Senior Billing Specialist to manage complex billing activities for legal services. This role involves processing invoices, maintaining effective communication with clients, and ensuring compliance with billing guidelines. The ideal candidate will have a strong background in billing within a law firm and excellent organizational skills. Join a dynamic team where your contributions will directly impact the firm's financial operations and client satisfaction. If you thrive in a fast-paced environment and have a passion for accuracy and detail, this opportunity is perfect for you.

Qualifications

• 5+ years in a large law firm billing department.
• Proficiency in billing software and MS Office Suite.

Responsibilities

• Process client invoices and monitor unbilled inventory.
• Ensure compliance with client's billing guidelines.

Skills

Billing Compliance

Client Communication

Problem Solving

Attention to Detail

Education

Bachelor's Degree in Accounting or Business

Tools

Elite Enterprise

MS Outlook

MS Excel

BillBlast

Job description

Senior Billing Specialist

Job Locations

US-NY-New York | US-Kansas City Metroplitan Area

Job ID

2024-1475

Category

Accounting/Finance/Billing

Location : Address

33 Whitehall Street

Type

Full-Time

Work Arrangements

Hybrid

Location : Location

US-NY-New York

Overview

The Senior Billing Specialist position supports complex and advanced billing activities for a specific Practice Group(s) and the Billing Partners within that group(s). The Senior Billing Specialist should understand the legal services provided within their practice group(s) and how they translate into the revenue cycle. Primary responsibilities include processing client invoices, monitoring the unbilled inventory, and proactively supporting the clients and attorneys assigned.

Responsibilities

Ensure clients/matters are setup in accordance with client and Partner requirements/preferences; necessary e-billing task/activity codes, matter ID and/or budgets are incorporated in matter details; alternative fee arrangements (AFAs) are setup where applicable; setups are compliant with client's billing requirements (i.e. time increments, frequency, invoice(s) template); updates are made as needed.

• Review, analyze and ensure compliance with client's Outside Counsel Billing Guidelines. Ensure proformas and invoices are processed accurately and efficiently in accordance with the client's fee agreement and Outside Counsel Guidelines while keeping with firm policy.
• Document and update Partner & client billing protocols as needed.
• Prepare and forward proformas to billing attorney for review and approval; perform revisions to proformas per partner instructions including, but not limited to, time descriptions, transfers, and write down/off of unbilled time/costs; finalize and post invoice(s) in firm financial software.
• Prepare, transmit and ensure successful submission of e-bill(s); work with Ebilling team and/or client to resolve rejection issues; monitor and report on status when necessary.
• Establish and maintain effective & open lines of communication with clients' financial team so that the firm's invoices are processed expeditiously. Troubleshoot client invoice related issues, such as: e-billing questions/problems, provide back-up for billed expenses, etc.
• Respond to client inquiries/questions in a timely manner and escalate issues as needed to Lead or Manager as needed.
• Continually monitor WIP, aged A/R, and unallocated; proactively communicate and meet with Partners to review inventory, including on-account invoices to ensure WIP is relieved in a timely and accurate manner.
• Communicate and effectively work with attorneys and other administrative departments within the Firm to provide a solution oriented customer service experience.
• Research and recommend constructive solutions to reduce or eliminate inefficiencies.
• Confirm compliance with the firm's accounting, billing and collection policies, and ensure integrity of the firm's financial and operating information.
• Collaborate with the billing/collection team and other finance personnel and work closely with Partners and other legal staff to achieve the firm's goals.
• Undertake ad hoc projects at the request of clients, Partners, and firm management; prepare various reports and analyses, as requested.
• Provide coverage during absence of other team members.
• Other responsibilities within the billing/collection function as they may be assigned from time-to-time.

The anticipated base salary range offered for this role will be between $85,000 to $105,000 and represents the firm's good faith and reasonable estimate of the base compensation range. Actual base compensation will be dependent upon several factors, including but not limited to the candidate's relevant experience, performance, qualifications, degrees, and location, as well as the needs of the firm.

Qualifications

• A Bachelor's degree or equivalent experience is required; preferably in Accounting or Business.
• 5+ years' experience in a large law firm billing department or comparable industry.
• Proficiency in Elite Enterprise or 3E preferred; experience with Design Gallery, ARCS, Target*Cash, Intapp Open and Intapp Time is a plus.
• Experience with BillBlast, eBilling Hub and E-Billing vendor sites preferred.
• Proficiency in MS Outlook, Word, Excel, and Power Point.
• Strong written and verbal communication skills.
• Ability to function as a self-starter, work independently and with a large team, and meet strict deadlines; detail oriented.
• Flexibility with overtime when necessary.