Senior BESS Field Service Leader

Nidec; United States; Remote; USD 95,000 - 135,000; Full time

Job summary

Nidec is seeking a Senior BESS Service Technician to lead advanced field service engagements, installations, maintenance, and crisis response across customer sites. You will serve as on-site representative during critical events, balancing safety, service quality, and customer needs while driving value for key accounts.

Responsibilities include mentoring peers, documenting work, coordinating with engineers and operators, and tracking service metrics to improve reliability.

Qualifications

• High school diploma or equivalent required.
• 7+ years of progressive field service, customer service, or technical support experience.
• Ability and willingness to travel extensively to customer sites.

Responsibilities

• Independently lead and execute advanced, non-routine field service activities including installations, maintenance, repairs, inspections, and system support.
• Manage high-priority, complex, or escalated service engagements with significant customer impact.
• Serve as the primary on-site representative during critical service events or outages.
• Make field-level decisions to balance safety, service quality, customer needs, and operational risk.
• Act as a trusted on-site contact for customer leadership and key stakeholders.
• Communicate service plans, findings, risks, and outcomes clearly and professionally.
• Manage customer expectations during complex or disruptive service situations.
• Protect and strengthen long-term customer relationships through professionalism and results.

Skills

Field service operations

Customer support

Safety compliance

Education

High school diploma or equivalent

Associate degree or technical training

Job description

Nidec is seeking a Senior BESS Service Technician to lead advanced field service engagements, installations, maintenance, and crisis response across customer sites. You will serve as on-site representative during critical events, balancing safety, service quality, and customer needs while driving value for key accounts.

Responsibilities include mentoring peers, documenting work, coordinating with engineers and operators, and tracking service metrics to improve reliability.