Senior BESS Service Technician

Nidec; United States; Remote; USD 95,000 - 135,000; Full time

Job summary

Nidec is seeking a Senior BESS Service Technician to lead advanced field service engagements, installations, maintenance, and crisis response across customer sites. You will serve as on-site representative during critical events, balancing safety, service quality, and customer needs while driving value for key accounts.

Responsibilities include mentoring peers, documenting work, coordinating with engineers and operators, and tracking service metrics to improve reliability.

Qualifications

• High school diploma or equivalent required.
• 7+ years of progressive field service, customer service, or technical support experience.
• Ability and willingness to travel extensively to customer sites.

Responsibilities

• Independently lead and execute advanced, non-routine field service activities including installations, maintenance, repairs, inspections, and system support.
• Manage high-priority, complex, or escalated service engagements with significant customer impact.
• Serve as the primary on-site representative during critical service events or outages.
• Make field-level decisions to balance safety, service quality, customer needs, and operational risk.
• Act as a trusted on-site contact for customer leadership and key stakeholders.
• Communicate service plans, findings, risks, and outcomes clearly and professionally.
• Manage customer expectations during complex or disruptive service situations.
• Protect and strengthen long-term customer relationships through professionalism and results.

Skills

Field service operations

Customer support

Safety compliance

Education

High school diploma or equivalent

Associate degree or technical training

Job description

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world’s dreams, people’s dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world’s and people’s tomorrows; the world’s first, the world’s best technologies and products; we will continue our part in creating a better society.

Job Summary

Nidec is the world’s leading manufacturer of electric motors, drives, and controls, powering nearly everything that spins and moves, from smartphones and household appliances to electric vehicles, factories, data centers, aircraft, and critical infrastructure.

Founded in 1973 and headquartered in Kyoto, Japan, Nidec operates more than 300 group companies across 40+ countries, with over 100,000 employees worldwide. Rooted in Japanese craftsmanship and continuous improvement, we combine global capability with local expertise to solve complex challenges and keep the world moving.

Job Description

Role Overview

The Senior BESS Service Technician functions as the highest‑level individual contributor within the Field Service Representative career path. The role independently manages complex service engagements, supports critical customer operations, and resolves non‑routine service challenges. Success is demonstrated through exceptional service execution, strong customer relationships, minimized service risk, and leadership in field service best practices.

Key Responsibilities

Senior‑Level Field Service Execution & Ownership

• Independently lead and execute advanced, non‑routine field service activities including installations, maintenance, repairs, inspections, and system support
• Manage high‑priority, complex, or escalated service engagements with significant customer impact
• Serve as the primary on‑site representative during critical service events or outages
• Make field‑level decisions to balance safety, service quality, customer needs, and operational risk

Customer Leadership & Relationship Management

• Act as a trusted senior on‑site contact for customer leadership and key stakeholders
• Communicate service plans, findings, risks, and outcomes clearly and professionally
• Manage customer expectations during complex or disruptive service situations
• Protect and strengthen long‑term customer relationships through professionalism and results

Safety, Compliance & Risk Leadership

• Demonstrate leadership in safety culture and compliance with all site, environmental, and company requirements
• Identify and mitigate safety, quality, and procedural risks in the field
• Serve as an escalation point for safety or compliance issues during service execution
• Support regulatory inspections, audits, or customer compliance reviews as needed

Documentation, Reporting & Systems Expertise

• Ensure accurate, detailed, and timely completion of service documentation, reports, and work orders
• Verify service records, observations, and materials usage for completeness and accuracy
• Analyze service data and trends to identify recurring issues or improvement opportunities

Coordination & Cross‑Functional Collaboration

• Coordinate service activities involving Field Service Representatives, Engineers, Technicians, and Coordinators
• Work closely with operations, engineering, logistics, and service leadership to resolve complex issues
• Support planning and execution of major service initiatives, outages, or enterprise customer events

Mentorship, Training & Continuous Improvement

• Provide mentoring, training, and work guidance to other Field Service employees
• Review service work for quality, accuracy, and adherence to procedures
• Share best practices, lessons learned, and service standards across the field organization
• Contribute to development and refinement of service procedures and training materials

Qualifications

Education & Experience

• High school diploma or equivalent required
• Associate degree, technical training, or equivalent experience preferred
• Minimum 7 years of progressive field service, customer service, or technical support experience, reflecting senior‑level capability
• Ability and willingness to travel extensively to customer or job sites

Knowledge, Skills & Abilities

• Expert‑level knowledge of field service operations and customer support practices
• Proven ability to independently manage complex, high‑pressure service environments
• Strong problem–solving, decision–making, and risk–management skills
• Exceptional customer‑service, communication, and interpersonal skills
• High attention to safety, quality, and documentation accuracy
• Ability to lead, mentor, and influence others without direct authority
• Strong organizational skills and ability to manage competing priorities
• Demonstrated professionalism, judgment, and accountability

Additional Job Details

Equal Employment Opportunity and Affi

Nidec is an Equal Employment Opportunity (EEO) a