Senior Benefits Analyst – HR Technology Solutions

Jobtailor; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

REAL ID

TSA-Approved Alternative

Job summary

Jobtailor in Houston, TX, seeks an experienced HR Technology Consultant to lead benefits vendor integrations within Oracle HCM Cloud and ServiceNow HRSD. You will translate business needs into configurations, support testing, and collaborate with HR, Digital, and analytics teams.

Responsibilities include designing solutions, managing data imports/exports, coordinating with vendors, and driving process improvements through automation and AI.

Qualifications

• Bachelor's Degree (accredited), or High School Diploma/GED (accredited) and four years of relevant experience
• 5 years of experience supporting Technology Service Delivery in addition to the education requirement
• Strong knowledge of Oracle HCM Cloud/ServiceNow HRSD and related HR technology solutions
• Experience configuring, supporting, and optimizing HR technology solutions across multiple HR functional areas
• Ability to translate requirements into system capabilities and troubleshoot issues
• Working knowledge of HR business processes and technology solutions
• Experience with process improvement, automation, reporting, AI, and system optimization
• Ability to collaborate across HR, Digital, Reporting & Analytics, vendors, and cross-functional business partners
• Excellent verbal, written, and presentation skills
• Experience facilitating discovery sessions, workshops, solution design discussions, and executive presentations
• Strong analytical, troubleshooting, and decision-making skills
• Experience delivering enterprise technology solutions through business analysis, configuration, testing, release management, production support, and user adoption
• Curiosity and willingness to explore emerging technologies, AI capabilities, industry trends, and best practices
• Ability to independently manage competing priorities and drive initiatives from concept through implementation
• Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access

Skills

Analytical skills

Troubleshooting

Decision-making

Communication skills

Presentation skills

Collaboration

Education

Bachelor's degree or equivalent

4+ years of relevant experience

5 years experience in Technology Service Delivery

Tools

Oracle HCM Cloud

ServiceNow HRSD

Data imports/exports

Test scripts

Defect tracking

Fast Formulas

Release management

Automation

System optimization

Job description

• Consult, innovate, enhance, and deliver technology solutions for benefits vendor integrations
• Partner with Benefits and Payroll teams to understand requirements, system issues, and business needs
• Translate business data and technology needs into Oracle HCM configurations, integration modifications, and process improvements
• Serve as functional subject matter expert for US and Canada benefit plans, including health and welfare, retirement, and ancillary programs
• Support system design and testing with the Domain Lead/Product Owner
• Manage benefit carrier file feeds and monitor Oracle HCM integrations with third-party vendors
• Troubleshoot data discrepancies and conduct audits of benefits enrollments, payroll deductions, eligibility files, and vendor data
• Facilitate design sessions and lead or review design specifications and configuration iterations
• Analyze configuration, Fast Formulas, and extensions for service delivery and downstream impacts
• Support RFP processes with application support, product, finance, and people-function leaders
• Gather and document functional requirements and recommend configuration, reporting, and integration solutions
• Coordinate with configurators, QA, and technical teams
• Lead end-to-end Benefits change testing, including test scripts, defect tracking, and sign-off documentation
• Support user acceptance testing through test scenarios, cases, information, and access
• Support moderately complex integrations, reports, and large data imports/exports
• Plan and support migrations, releases, upgrades, and patches while mitigating risks and downstream impacts
• Collaborate with product owners, process owners, and COE subject matter experts
• Analyze processes and systems and recommend effectiveness and efficiency improvements
• Support change impact materials, including job aids, training, FAQs, and communications
• Resolve 'How To' questions and maintain support materials

Requirements

• Bachelor's Degree (accredited), or High School Diploma/GED (accredited) and four years of relevant experience
• 5 years of experience supporting Technology Service Delivery in addition to the education requirement
• Strong knowledge of Oracle HCM Cloud/ServiceNow HRSD and related HR technology solutions
• Experience configuring, supporting, and optimizing HR technology solutions across multiple HR functional areas
• Ability to translate requirements into system capabilities and troubleshoot issues
• Working knowledge of HR business processes and technology solutions
• Experience with process improvement, automation, reporting, AI, and system optimization
• Ability to collaborate across HR, Digital, Reporting & Analytics, vendors, and cross-functional business partners
• Excellent verbal, written, and presentation skills
• Experience facilitating discovery sessions, workshops, solution design discussions, and executive presentations
• Strong analytical, troubleshooting, and decision-making skills
• Experience delivering enterprise technology solutions through business analysis, configuration, testing, release management, production support, and user adoption
• Curiosity and willingness to explore emerging technologies, AI capabilities, industry trends, and best practices
• Ability to independently manage competing priorities and drive initiatives from concept through implementation
• Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access

Core Competencies

Demonstrates expertise in Oracle HCM Cloud and ServiceNow HRSD, with a strong focus on benefits vendor integrations, process improvement, and technology service delivery. Capable of translating business requirements into effective system configurations and optimizations while collaborating across HR and cross-functional teams.

Highest-signal resume keywords

• Oracle HCM Cloud
• ServiceNow HRSD
• Benefits Vendor Integrations
• Process Improvement
• Technology Service Delivery

ATS Optimization Keywords

Hard Skills

• Configuration
• Troubleshooting
• Data Analysis
• Reporting
• Integration Modifications
• Fast Formulas
• User Acceptance Testing
• Release Management
• Automation
• System Optimization

Soft Skills

• Collaboration
• Analytical Skills
• Decision-Making
• Presentation Skills
• Communication Skills

Certifications & Qualifications

• REAL ID
• TSA-Approved Alternative

Industry Keywords

• Benefits Plans
• Health and Welfare
• Retirement Programs
• Ancillary Programs
• Payroll Deductions
• Eligibility Files
• Vendor Data
• Cross-Functional Business Partners
• Emerging Technologies
• AI Capabilities

Tools & Technologies

• HR Technology Solutions
• Data Imports/Exports
• Test Scripts
• Defect Tracking
• Job Aids