Cloud Application Analyst

Jobtailor; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced Oracle Fusion Cloud HCM Support Specialist to deliver direct technical support for HCM modules within a healthcare SaaS environment. You will handle issue triage, root-cause analysis, and defect resolution while validating environments and coordinating with Oracle support.

You will configure and maintain HCM functionality, build and test changes in non-production, and contribute to quarterly release readiness, testing, and documentation to ensure

Qualifications

• Bachelor’s degree in IT, CS, Healthcare Admin, Business Admin, or related field required.
• Master’s degree preferred
• Equivalent experience may be considered where appropriate
• Minimum of 3+ years of experience supporting enterprise cloud applications
• Experience preferably with Oracle Fusion Cloud HCM or another large-scale SaaS HR platform
• Experience preferably in a healthcare environment
• Relevant Oracle Cloud certification, project management, ITSM, information security, data governance, or healthcare interoperability credentials preferred

Responsibilities

• Provide direct technical support for Oracle Fusion Cloud HCM modules, including issue triage, log review, troubleshooting, root cause analysis, defect resolution, environment validation, and escalation through Oracle support
• Configure, maintain, and support Oracle HCM functionality, workflows, approvals, alerts, notifications, profile options, lookups, value sets, flexfields, security roles, data roles, and related application settings
• Build and test system changes in lower environments before promoting approved changes to production
• Support Oracle quarterly release readiness, including impact assessment, opt-in evaluation, regression testing, documentation, and production-readiness validation
• Execute unit, system, integration, regression, security, data-load, and end-to-end testing
• Support inbound and outbound data movement using HCM Data Loader, HCM Spreadsheet Data Loader, HCM Extracts, scheduled processes, and file-based loads
• Troubleshoot HCM security, role provisioning, data access, workflow routing, approval rules, authentication issues, and user access defects
• Monitor and resolve application incidents, service requests, defects, recurring issues, and performance concerns
• Support Oracle reporting and data validation tools including OTBI, BI Publisher, subject areas, secured views, extracts, and scheduled reports
• Maintain configuration documentation, technical design notes, test scripts, migration notes, release notes, support procedures, and technical knowledge articles

Education

Bachelor's degree

Master's degree

Equivalent experience

3+ years experience

Oracle Fusion Cloud HCM

Healthcare environment experience

Oracle Cloud certification

Project management

IT service management

Information security

Tools

OTBI

BI Publisher

HCM Extracts

Scheduled Processes

File-Based Loads

Job description

• Provide direct technical support for Oracle Fusion Cloud HCM modules, including issue triage, log review, troubleshooting, root cause analysis, defect resolution, environment validation, and escalation through Oracle support
• Configure, maintain, and support Oracle HCM functionality, workflows, approvals, alerts, notifications, profile options, lookups, value sets, flexfields, security roles, data roles, and related application settings
• Build and test system changes in lower environments before promoting approved changes to production
• Support Oracle quarterly release readiness, including impact assessment, opt-in evaluation, regression testing, documentation, and production-readiness validation
• Execute unit, system, integration, regression, security, data-load, and end-to-end testing
• Support inbound and outbound data movement using HCM Data Loader, HCM Spreadsheet Data Loader, HCM Extracts, scheduled processes, and file-based loads
• Troubleshoot HCM security, role provisioning, data access, workflow routing, approval rules, authentication issues, and user access defects
• Monitor and resolve application incidents, service requests, defects, recurring issues, and performance concerns
• Support Oracle reporting and data validation tools including OTBI, BI Publisher, subject areas, secured views, extracts, and scheduled reports
• Maintain configuration documentation, technical design notes, test scripts, migration notes, release notes, support procedures, and technical knowledge articles

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, Business Administration, or a related field required
• Master’s degree preferred
• Equivalent experience may be considered where appropriate
• Minimum of three or more years of experience supporting enterprise cloud applications required
• Experience preferably with Oracle Fusion Cloud HCM or another large-scale SaaS HR technology platform
• Experience preferably in a healthcare environment
• Relevant Oracle Cloud certification, project management, IT service management, information security, data governance, or healthcare interoperability-related credentials preferred

Core Competencies

Demonstrates expertise in Oracle Fusion Cloud HCM modules, including configuration, troubleshooting, and testing, while ensuring compliance with healthcare standards and effective data management practices.

Highest-signal resume keywords

• Oracle Fusion Cloud HCM Support
• Issue Triage and Troubleshooting
• Data Loader and Data Movement
• Testing and Validation
• Oracle Cloud Certification

Hard Skills

• Configuration Management
• Root Cause Analysis
• Defect Resolution
• Regression Testing
• Data Validation
• Workflow Configuration
• Security Role Management
• HCM Data Loader
• Integration Testing
• End-to-End Testing

Soft Skills

• Problem Solving
• Communication
• Collaboration

Certifications & Qualifications

• Oracle Cloud Certification
• Project Management Certification
• IT Service Management Certification
• Information Security Certification
• Data Governance Certification

Industry Keywords

• Healthcare Administration
• SaaS HR Technology
• Enterprise Cloud Applications
• Healthcare Interoperability

Tools & Technologies

• OTBI
• BI Publisher
• HCM Extracts
• Scheduled Processes
• File-Based Loads