Associate Benefits Specialist

Jobtailor; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Benefits Administrator to support U.S. employee benefits programs, including medical, dental, vision, 401(k), and leave processes. This role emphasizes data accuracy, confidentiality, and customer service in a fast-paced environment.

The position involves daily benefits processing, enrollment support, reporting, and Workday-related tasks, with opportunities to participate in SOP creation and process improvements in Austin, TX.

Qualifications

• Bachelor's degree in human resources or a related field
• 0–2 years of experience in benefits administration, human resources, or a fast-paced corporate environment
• Familiarity with HRIS platforms; Workday experience is a strong advantage
• Strong proficiency in Google Suite
• Exceptional customer service mindset
• Strong written, verbal, and interpersonal communication skills
• High degree of discretion, confidentiality, and professional integrity

Responsibilities

• Assist in administering employee benefits programs, including medical, dental, vision, life, supplemental programs, wellness initiatives, 401(k), and time-off policies
• Support leave-of-absence administration, including FMLA, Medical, USERRA, workers' compensation, STD, and ADA
• Assist with daily benefits administration, self-bill invoices, 401(k) and HSA funding, reporting, auditing, and continuous improvement
• Support Workday reporting, business processes, SOP creation, and testing system build-outs
• Resolve basic employee questions about benefit policies and procedures
• Monitor PTO policies and answer basic questions about PTO, wellness, and holidays
• Support enrollment for new hires, life events, and open enrollment, including communications and educational webinars
• Facilitate benefits education for new hires during onboarding
• Maintain systems through accurate data entry, manual uploads, and basic troubleshooting
• Respond to benefit inquiries about plan provisions, eligibility, and enrollment; elevate complex issues
• Support Mexico generalists with onboarding materials and basic international benefits questions
• Research ERISA, COBRA, and ACA compliance topics
• Maintain employee- and candidate-facing benefit portals
• Document processes and keep SOPs current
• Participate in planning and execution of onsite benefits across company locations
• Administer and track gym membership partnerships and monthly enrollments
• Organize and securely store PHI and PII in compliance with HIPAA guidelines

Job description

• Assist in administering employee benefits programs, including medical, dental, vision, life, supplemental programs, wellness initiatives, 401(k), and time-off policies
• Support employment leave-of-absence administration, including FMLA, Medical, USERRA, workers' compensation, STD, and ADA
• Assist with daily benefits administration, self-bill invoices, 401(k) and HSA funding, reporting, auditing, and continuous improvement
• Support Workday reporting, business processes, SOP creation, and testing system build-outs
• Resolve basic employee questions about benefit policies and procedures
• Monitor PTO policies and answer basic questions about PTO, wellness, and holidays
• Support enrollment for new hires, life events, and open enrollment, including communications and educational webinars
• Facilitate benefits education for new hires during onboarding
• Maintain systems through accurate data entry, manual uploads, and basic troubleshooting
• Respond to benefit inquiries about plan provisions, eligibility, and enrollment; elevate complex issues
• Support Mexico generalists with onboarding materials and basic international benefits questions
• Research ERISA, COBRA, and ACA compliance topics
• Maintain employee- and candidate-facing benefit portals
• Document processes and keep SOPs current
• Participate in planning and execution of onsite benefits across company locations
• Administer and track gym membership partnerships and monthly enrollments
• Organize and securely store PHI and PII in compliance with HIPAA guidelines

Requirements

• Bachelor's degree in human resources or a related field
• 0–2 years of experience in benefits administration, human resources, or a fast-paced corporate support environment
• Logistics or technology industry experience is a plus
• Familiarity with HRIS platforms; Workday experience is a strong advantage
• Strong proficiency in Google Suite
• Exceptional customer service mindset
• Strong written, verbal, and interpersonal communication skills
• High degree of discretion, confidentiality, and professional integrity when handling sensitive employee information
• Strong organizational skills and acute attention to detail
• Ability to manage competing priorities in a fast-paced, flexible environment

Core Competencies

Demonstrates expertise in benefits administration, including compliance with ERISA, COBRA, and ACA regulations, while effectively managing employee inquiries and onboarding processes. Proficient in utilizing HRIS platforms, particularly Workday, to support benefits programs and maintain accurate data management.

Highest-signal resume keywords

• Benefits Administration
• Workday Experience
• ERISA Compliance
• Customer Service Mindset
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Benefits Programs Administration
• FMLA Administration
• 401(k) Management
• Data Entry
• Reporting
• Auditing
• SOP Creation
• Compliance Research
• Enrollment Support
• PTO Monitoring

Soft Skills

• Exceptional Customer Service
• Strong Communication Skills
• Attention to Detail
• Discretion and Confidentiality
• Ability to Manage Competing Priorities

Industry Keywords

• Human Resources
• Employee Benefits
• Wellness Initiatives
• Logistics Industry
• Technology Industry
• HIPAA Compliance

Tools & Technologies

• HRIS Platforms
• Workday
• Google Suite