Senior Benefits Account Manager: Client Growth & Service

Marsh; Fayetteville (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Marsh McLennan Agency in the United States is seeking a Sr. Benefits Account Manager to independently market smaller accounts and guide client coverage discussions.

You will analyze coverage needs, maintain carrier relationships, and mentor colleagues while supporting larger accounts as needed. The role requires strong insurance knowledge, leadership, and the ability to manage client service plans across administration, billing, and claims issues.

Qualifications

• Bachelor’s degree or equivalent education and related training.
• Five years of relevant insurance industry experience.
• Appropriate insurance license(s).
• Strong client relations skills with excellent communication and service orientation.
• Ability to lead, give feedback, develop and train others while motivating the team.
• Proficiency in Microsoft Office Suite.
• Ability to travel, occasionally overnight.

Responsibilities

• Build and maintain key client and carrier relationships by phone, email and in person.
• Execute a comprehensive client service plan addressing business needs and risk management goals.
• Lead the client service team in service activities related to administration, billing, claims issues and problem solving.
• Coordinate internal/external activities to handle new and renewal accounts timely and accurately.
• continually seek cross-sell opportunities and suggest new lines of coverage.
• Monitor the renewal process and present options to gain renewal acceptance or market alternatives.
• Mentor team members and support marketing of smaller or less complex accounts.

Job description

Marsh McLennan Agency in the United States is seeking a Sr. Benefits Account Manager to independently market smaller accounts and guide client coverage discussions.

You will analyze coverage needs, maintain carrier relationships, and mentor colleagues while supporting larger accounts as needed. The role requires strong insurance knowledge, leadership, and the ability to manage client service plans across administration, billing, and claims issues.