Senior Benefit & Workforce Programs Supervisor

State of Missouri; Springfield (MO); On-site; USD 52,000 - 65,000; Full time

Job summary

The State of Missouri invites applications for a supervisory role within the Job Center to oversee local office operations, staff, and customer service. The position emphasizes teamwork, accountability, and collaboration with partners to deliver high-quality services.

Travel is required for outreach across service counties; a valid Missouri driver’s license is necessary. The role involves planning, evaluating staff performance, and ensuring timely reporting to support workforce development goals.

Qualifications

• Beneficial education and/or work experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Responsibilities

• Responsible for the local office operation, staff, and customer service within the local one-stop delivery system
• Plan, organize, and supervise work of the office to meet goals and objectives of the Office and Department as outlined by the Strategic Plan
• Conduct regional outreach activities to locate job seekers and employers through contacts with local resource providers, as needed
• Promote Job Center services opportunities to customers and prospective customers based on customer needs and eligibility requirements
• Encourage a team concept among staff, and ensure cooperation, collaboration and communication with Job Center staff and partners
• Supervise re-employment services for all programs and assist in meeting performance standards
• Provide on-going review and evaluation of employees giving appropriate feedback and counseling or recommendations
• Provide guidance and appropriate training to ensure employees have an opportunity to perform work at their expected competency level
• Monitor and manage staff schedules, attendance, time reporting and outreach scheduling
• Plan, hold, and participate in weekly staff meetings; provide updates and information to staff as needed
• Attend quarterly regional supervisory meetings and other meetings and conferences as directed
• Review Office of Workforce Development and Job Center reports; relay appropriate information to Job Center staff
• Ensure required reports are submitted in a timely manner
• Provide information, ideas, and suggestions to management to improve office functions and productivity
• Advise management at once of changing conditions requiring review and suggest possible corrective action
• Consult with program supervisors on special problems and new policies and procedures
• Implement and adapt operating procedures to local area needs and develop supplemental policies, as necessary
• Ensure proper use of government property and funds, as a public trust
• Promote the mission and vision of the Office of Workforce Development
• Maintain a professional appearance and demeanor
• Perform other related work as assigned
• Demonstrate regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Job description

The State of Missouri invites applications for a supervisory role within the Job Center to oversee local office operations, staff, and customer service. The position emphasizes teamwork, accountability, and collaboration with partners to deliver high-quality services.

Travel is required for outreach across service counties; a valid Missouri driver’s license is necessary. The role involves planning, evaluating staff performance, and ensuring timely reporting to support workforce development goals.