Senior Benefit Programs Lead – Outreach & Operations

State of Missouri; Lebanon (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

State of Missouri is seeking a Working Supervisor for the Job Center to oversee local office operations, staff, and customer service within the one-stop delivery system. The role includes regional outreach, coordinating staff, and ensuring timely reporting, with travel up to 10% to engage community partners.

The position requires strong planning, leadership, and communication skills, plus the ability to implement policies and train staff while maintaining professionalism and a commitment to

Qualifications

• Experience supervising office staff and customer service.
• Ability to conduct regional outreach to locate job seekers and employers.
• Strong planning and organizational skills.

Responsibilities

• Responsible for the local office operation, staff, and customer service within the local one-stop delivery system
• Plan, organize, and supervise work of the office to meet goals and objectives of the Office and Department as outlined by the Strategic Plan
• Conduct regional outreach activities to locate job seekers and employers through contacts with local resource providers
• Promote Job Center services opportunities, and benefits and features of such, to customers and prospective customers based on customer needs and goals and services eligibility requirements
• Encourage a team concept among staff, and ensure a high standard of cooperation, collaboration and communication with Job Center staff and partners
• Supervise re-employment services for all programs and assist in meeting performance standards
• Provide on-going review and evaluation of employees giving appropriate feedback and counseling or recommendations
• Provide guidance and appropriate training to ensure employees have an opportunity to perform work at their expected competency level
• Monitor and manage staff schedules, attendance, time reporting and outreach scheduling
• Plan, hold, and participate in weekly staff meetings; provide updates and information to staff as needed
• Attend quarterly regional supervisory meetings as well as other meetings and conferences as directed
• Review Office of Workforce Development and Job Center reports; relay appropriate information to Job Center staff
• Ensure required reports are submitted in a timely manner
• Provide information, ideas, and suggestions to management to improve office functions and productivity
• Advise management at once of changing conditions requiring review and suggest possible corrective action
• Consult with program supervisors on special problems and new policies and procedures
• Implement and adapt operating procedures to local area needs and develop supplemental policies, as necessary, in coordination with one-stop management
• Ensure proper use of government property and funds, as a public trust
• Promote the mission and vision of the Office of Workforce Development
• Maintain a professional appearance and demeanor
• Perform other related work as assigned
• Demonstrate regular and reliable attendance
• Beneficial education and/or work-related experience includes military service

Skills

Staff supervision

Outreach activities

Planning & organizing

Education

Public administration or related field

Job description

State of Missouri is seeking a Working Supervisor for the Job Center to oversee local office operations, staff, and customer service within the one-stop delivery system. The role includes regional outreach, coordinating staff, and ensuring timely reporting, with travel up to 10% to engage community partners.

The position requires strong planning, leadership, and communication skills, plus the ability to implement policies and train staff while maintaining professionalism and a commitment to