Senior Benefit Programs & Workforce Outreach Supervisor

State of Missouri; Missouri; On-site; USD 65,000 - 90,000; Full time

Job summary

The State of Missouri is seeking a working Supervisor for the Job Center to manage local office operations, staff, and customer service within the one-stop delivery system. You will supervise re-employment services, ensure performance standards, and provide training and guidance to staff to maintain a high level of service.

Travel may be required for outreach to community-based organizations, with occasional overnight stays as needed.

Responsibilities

• Responsible for the local office operation, staff, and customer service within the local one-stop delivery system
• Plan, organize, and supervise work of the office to meet goals and objectives of the Office and Department as outlined by the Strategic Plan
• Conduct regional outreach activities to locate job seekers and employers through contacts with local resource providers, as needed
• Promote Job Center services opportunities, and benefits and features of such, to customers and prospective customers based on customer needs and goals and services eligibility requirements
• Encourage a team concept among staff, and ensure a high standard of cooperation, collaboration and communication with Job Center staff and partners
• Supervise re-employment services for all programs and assist in meeting performance standards
• Provide ongoing review and evaluation of employees giving appropriate feedback and counseling or recommendations
• Provide guidance and appropriate training to ensure employees have an opportunity to perform work at their expected competency level
• Monitor and manage staff schedules, attendance, time reporting & outreach scheduling
• Plan, hold, and participate in weekly staff meetings; provide updates and information to staff as needed
• Attend quarterly regional supervisory meetings as well as other meetings and conferences as directed
• Review Office of Workforce Development and Job Center reports; relay appropriate information to Job Center staff
• Ensure required reports are submitted in a timely manner
• Provide information, ideas, and suggestions to management to improve office functions and productivity
• Advise management at once of changing conditions requiring review and suggest possible corrective action
• Consult with program supervisors on special problems and new policies and procedures
• Implement and adapt operating procedures to local area needs and develop supplemental policies, as necessary, in coordination with one-stop management
• Ensure proper use of government property and funds, as a public trust
• Promote the mission and vision of the Office of Workforce Development
• Maintain a professional appearance and demeanor
• Perform other related work as assigned
• Demonstrate regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Job description

The State of Missouri is seeking a working Supervisor for the Job Center to manage local office operations, staff, and customer service within the one-stop delivery system. You will supervise re-employment services, ensure performance standards, and provide training and guidance to staff to maintain a high level of service.

Travel may be required for outreach to community-based organizations, with occasional overnight stays as needed.