Benefit Program Senior Specialist

State of Missouri; Springfield (MO); On-site; USD 52,000 - 65,000; Full time

Job summary

The State of Missouri invites applications for a supervisory role within the Job Center to oversee local office operations, staff, and customer service. The position emphasizes teamwork, accountability, and collaboration with partners to deliver high-quality services.

Travel is required for outreach across service counties; a valid Missouri driver’s license is necessary. The role involves planning, evaluating staff performance, and ensuring timely reporting to support workforce development goals.

Qualifications

• Beneficial education and/or work experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Responsibilities

• Responsible for the local office operation, staff, and customer service within the local one-stop delivery system
• Plan, organize, and supervise work of the office to meet goals and objectives of the Office and Department as outlined by the Strategic Plan
• Conduct regional outreach activities to locate job seekers and employers through contacts with local resource providers, as needed
• Promote Job Center services opportunities to customers and prospective customers based on customer needs and eligibility requirements
• Encourage a team concept among staff, and ensure cooperation, collaboration and communication with Job Center staff and partners
• Supervise re-employment services for all programs and assist in meeting performance standards
• Provide on-going review and evaluation of employees giving appropriate feedback and counseling or recommendations
• Provide guidance and appropriate training to ensure employees have an opportunity to perform work at their expected competency level
• Monitor and manage staff schedules, attendance, time reporting and outreach scheduling
• Plan, hold, and participate in weekly staff meetings; provide updates and information to staff as needed
• Attend quarterly regional supervisory meetings and other meetings and conferences as directed
• Review Office of Workforce Development and Job Center reports; relay appropriate information to Job Center staff
• Ensure required reports are submitted in a timely manner
• Provide information, ideas, and suggestions to management to improve office functions and productivity
• Advise management at once of changing conditions requiring review and suggest possible corrective action
• Consult with program supervisors on special problems and new policies and procedures
• Implement and adapt operating procedures to local area needs and develop supplemental policies, as necessary
• Ensure proper use of government property and funds, as a public trust
• Promote the mission and vision of the Office of Workforce Development
• Maintain a professional appearance and demeanor
• Perform other related work as assigned
• Demonstrate regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Job description

You will be joining a Department committed to a culture of TEAMWORK to accomplish our goals together, where we deliver excellence through COLLABORATION with partners and stakeholders, embody ACCOUNTABILITY through trust and professionalism, and embrace WORK-LIFE BALANCE by prioritizing respect, boundaries, and time. While working at DHEWD you will be helping to develop the workforce of the future! Join us as we pursue our vision of “Every Missourian empowered with the skills and education needed for success.”

TRAVEL REQUIREMENT: Based upon job center outreach requirements, an employee may travel a minimum of 10% within the assigned service counties to conduct outreach to community-based organizations. This will generally consist of day travel with occasional overnight travel. Must have a valid Missouri Driver’s license.

Main Purpose/Focus of the Position: To supervise local office operation, staff, and customer service within the Job Center, and serve as a working Supervisor to provide services directly to Job Center customers.

To perform this job successfully, an individual must be able to perform each essential function of the job with or without reasonable accommodation.

• Responsible for the local office operation, staff, and customer service within the local one-stop delivery system
• Plan, organize, and supervise work of the office to meet goals and objectives of the Office and Department as outlined by the Strategic Plan
• Conduct regional outreach activities to locate job seekers and employers through contacts with local resource providers, as needed
• Promote Job Center services opportunities, and benefits and features of such, to customers and prospective customers based on customer needs and goals and services eligibility requirements
• Encourage a team concept among staff, and ensure a high standard of cooperation, collaboration and communication with Job Center staff and partners
• Supervise re-employment services for all programs and assist in meeting performance standards
• Provide on-going review and evaluation of employees giving appropriate feedback and counseling or recommendations
• Provide guidance and appropriate training to ensure employees have an opportunity to perform work at their expected competency level
• Monitor and manage staff schedules, attendance, time reporting and outreach scheduling
• Plan, hold, and participate in weekly staff meetings; provide updates and information to staff as needed
• Attend quarterly regional supervisory meetings as well as other meetings and conferences as directed
• Review Office of Workforce Development and Job Center reports; relay appropriate information to Job Center staff
• Ensure required reports are submitted in a timely manner
• Provide information, ideas, and suggestions to management to improve office functions and productivity
• Advise management at once of changing conditions requiring review and suggest possible corrective action
• Consult with program supervisors on special problems and new policies and procedures
• Implement and adapt operating procedures to local area needs and develop supplemental policies, as necessary, in coordination with one-stop management
• Ensure proper use of government property and funds, as a public trust
• Promote the mission and vision of the Office of Workforce Development
• Maintain a professional appearance and demeanor
• Perform other related work as assigned
• Demonstrate regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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