Senior Benefit Programs Supervisor, Local Outreach

State-of-Missour; Springfield (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

State of Missouri's Department of Higher Education and Workforce Development (DHEWD) seeks a working Supervisor to oversee a local Job Center operation, staff, and customer service within the one-stop delivery system.

The role emphasizes teamwork, accountability, and collaboration with partners, delivering services to job seekers and employers. Travel up to 10% may be required, and the position includes supervision, training, and performance management to maintain service excellence.

Qualifications

• Experience supervising staff in a public-facing office environment.
• Strong customer service orientation with ability to handle complex inquiries.
• Proven ability to plan, organize, and supervise workflow in a fast-paced setting.

Responsibilities

• Oversee local office operation, staff, and customer service within the one-stop delivery system.
• Plan and supervise work to meet goals and strategic plans.
• Conduct outreach activities to locate job seekers and employers.
• Promote Job Center services to customers based on needs and eligibility requirements.
• Encourage teamwork and effective communication among staff and partners.
• Supervise re-employment services and assist in meeting performance standards.
• Provide training and feedback to staff and ensure competency.

Skills

Staff supervision

Customer service

Outreach & community engagement

Team collaboration

Education

Bachelor's degree in Public Administration or related field

Job description

State of Missouri's Department of Higher Education and Workforce Development (DHEWD) seeks a working Supervisor to oversee a local Job Center operation, staff, and customer service within the one-stop delivery system.

The role emphasizes teamwork, accountability, and collaboration with partners, delivering services to job seekers and employers. Travel up to 10% may be required, and the position includes supervision, training, and performance management to maintain service excellence.