Senior Benefit Programs & Office Operations Lead

State-of-Missour; Lebanon (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

The State of Missouri, through the Department of Higher Education and Workforce Development, seeks a working Supervisor to lead a local Job Center office and deliver customer services to job seekers and employers. The role focuses on overseeing operations, staff performance, and outreach activities across assigned counties.

Responsibilities include supervising staff, coordinating with partners, ensuring timely reports, and promoting services to meet regional goals.

Qualifications

• Supervise local office operation, staff and customer service.
• Plan and supervise office work to meet department goals.
• Conduct regional outreach to locate job seekers and employers.
• Promote Job Center services based on customer needs and eligibility.
• Encourage teamwork and high cooperation with staff and partners.

Responsibilities

• Oversee daily office operations and staff.
• Manage schedules, attendance and time reporting.
• Prepare and review reports for the Office of Workforce Development.
• Provide training and guidance to staff for competency development.
• Attend meetings and communicate updates to staff.

Skills

Staff supervision

Outreach planning

Cooperation & collaboration

Communication

Public administration

Education

Public administration background

Job description

The State of Missouri, through the Department of Higher Education and Workforce Development, seeks a working Supervisor to lead a local Job Center office and deliver customer services to job seekers and employers. The role focuses on overseeing operations, staff performance, and outreach activities across assigned counties.

Responsibilities include supervising staff, coordinating with partners, ensuring timely reports, and promoting services to meet regional goals.