Senior Battery Systems Field Engineer (Onsite)

Fluence; Texas; On-site; USD 90,000 - 130,000; Full time

Job summary

Fluence, a global leader in energy storage technology, is seeking a Senior Field Service Engineer for our Texas operations. You will own on-site and remote troubleshooting of advanced battery systems, maintain strong customer relationships, and ensure safety and performance in diverse markets.

The ideal candidate has 8–10 years in energy equipment service, a technical degree, proficiency with Linux, NetSuite, and MS Office, and a willingness to travel up to 20% to support customers across the

Qualifications

• Bachelor's degree Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted.
• 5+ years managing customer relationships
• 8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).
• Demonstrated experience leading safety efforts in an operational setting.
• Must possess strong customer service mindset and desire to take on tough and challenging projects
• Strong communicator (written and verbal)
• Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)
• Demonstrated proficiency in Linux.
• Previous experience with NetSuite.
• Ability to travel up to 20% of time
• Knowledge of industry standards (e.g., OSHA, NFPA, IEEE).

Responsibilities

• Maintain and grow strong customer relationships through professional communication and support.
• Diagnosing and troubleshooting electrical, mechanical, and software issues for battery systems both remotely and on-site.
• Foster continuous improvement and collaboration across cross-functional teams.
• Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
• Act as a resource for junior team members on complex technical issues.
• Support knowledge sharing and collaboration within the team.
• Manage third party contractors
• Provide onsite technical support and training to customers on system operation and safety.
• Document service activities, maintenance records, and technical reports accurately.
• Ensure compliance with industry safety standards and environmental regulations.
• Respond to emergency service requests and resolve issues under time-sensitive conditions.
• Ensure compliance with contractual terms, conditions, and service-level agreements
• Other duties as assigned

Skills

Customer relationships

Communication

Safety leadership

MS Office

Linux

NetSuite

Reading drawings

Travel readiness

Problem solving

Education

Electrical Engineering degree or equivalent

2-year technical certificate

Tools

Linux

NetSuite

MS Office (Word, Excel, PowerPoint, Visio)

Job description

Fluence, a global leader in energy storage technology, is seeking a Senior Field Service Engineer for our Texas operations. You will own on-site and remote troubleshooting of advanced battery systems, maintain strong customer relationships, and ensure safety and performance in diverse markets.

The ideal candidate has 8–10 years in energy equipment service, a technical degree, proficiency with Linux, NetSuite, and MS Office, and a willingness to travel up to 20% to support customers across the