Senior Battery Systems Field Engineer - Onsite

Fluence Energy; Town of Texas (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Fluence is seeking a Senior Field Service Engineer in Texas to own the maintenance and troubleshooting of advanced battery systems for clients across industries. You will be the onsite technical expert, ensuring performance, safety, and strong customer relationships.

The ideal candidate has 8–10 years in energy equipment with a focus on safety, customer service, and cross-functional collaboration, including remote and on-site support and documentation adherence.

Qualifications

• Bachelors’ degree Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted.
• 5+ years managing customer relationships.
• 8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).
• Demonstrated experience leading safety efforts in an operational setting.
• Must possess strong customer service mindset and a desire to take on tough and challenging projects.
• Strong communicator (written and verbal).
• Proficiency with MS Office tools and Linux; NetSuite experience is a plus.
• Ability to read construction drawings including network and electrical drawings.
• Knowledge of OSHA, NFPA, IEEE standards.

Responsibilities

• Maintain and grow strong customer relationships through professional communication and support.
• Diagnosing and troubleshooting electrical, mechanical, and software issues for battery systems both remotely and on-site.
• Foster continuous improvement and collaboration across cross-functional teams.
• Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
• Act as a resource for junior team members on complex technical issues.
• Manage third party contractors and provide onsite technical support and training to customers.
• Document service activities, maintenance records, and technical reports accurately.
• Ensure compliance with industry safety standards and environmental regulations.
• Respond to emergency service requests and resolve issues under time-sensitive conditions.
• Ensure compliance with contractual terms, conditions, and service-level agreements.

Skills

Customer relationships

Strong communicator

MS Office Tools

Linux

NetSuite

Education

Bachelor's degree Electrical Engineering

Tools

NetSuite

Linux

Job description

Fluence is seeking a Senior Field Service Engineer in Texas to own the maintenance and troubleshooting of advanced battery systems for clients across industries. You will be the onsite technical expert, ensuring performance, safety, and strong customer relationships.

The ideal candidate has 8–10 years in energy equipment with a focus on safety, customer service, and cross-functional collaboration, including remote and on-site support and documentation adherence.