Senior Barista Lead - Training & Coffee Excellence

NU3S; New York (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Nu3s Market Café in Queens, NY is seeking a Senior Cafe Barista Lead to blend hands-on barista expertise with team leadership.

You will train and coach baristas, manage daily operations, ensure consistent espresso beverages, and uphold health, safety, and service standards.

The role requires 2+ years of barista experience, prior leadership, excellent customer service, and flexibility for mornings, evenings, weekends, and holidays.

Qualifications

• 2+ years of barista experience in a café or coffee shop.
• Leadership, lead barista, or supervisory experience preferred.
• Strong customer service experience required.
• Experience training, coaching, and developing employees.
• Knowledge of employee relations, performance management, and accountability.
• Espresso preparation, milk steaming, and specialty beverages.

Responsibilities

• Lead, train, and coach baristas to deliver exceptional customer service.
• Assist management with employee performance, accountability, and development.
• Support employee relations and help maintain a positive team culture.
• Prepare high-quality espresso drinks, specialty coffees, teas, smoothies, and shakes.
• Operate, clean, and troubleshoot commercial espresso machines and coffee equipment.
• Monitor drink quality, consistency, and presentation standards by following SOP and recipe cards.
• Support inventory management, stocking, and café organization.
• Resolve customer concerns professionally and create positive guest experiences.
• Lead shifts and support daily café operations.
• Train, coach, and onboard new team members.
• Assist with scheduling, inventory, and café organization.
• Handle escalated customer concerns and ensure exceptional guest experiences.
• Serve as the point person when management is unavailable.

Skills

Lead barista experience

Customer service

Leadership

Training & coaching

Espresso preparation

Team supervision

Tools

Commercial espresso machines

Job description

Nu3s Market Café in Queens, NY is seeking a Senior Cafe Barista Lead to blend hands-on barista expertise with team leadership.

You will train and coach baristas, manage daily operations, ensure consistent espresso beverages, and uphold health, safety, and service standards.

The role requires 2+ years of barista experience, prior leadership, excellent customer service, and flexibility for mornings, evenings, weekends, and holidays.