Senior Banking Support & Escalations Specialist

Bank of America; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking a Customer Service Call Center Agent to support Consumer and Small Business Deposit product inquiries. The role focuses on solving complex issues, maintaining service levels, and delivering expert client care.

You will navigate multiple systems, document interactions with precision, and provide creative solutions to resolve inquiries while collaborating with teams and adapting to change.

Qualifications

• 1 year call center experience specializing in complex processes.
• Strong attention to detail and ability to multitask.
• Experience interacting with clients and navigating multiple systems.

Responsibilities

• Answers phone calls within service levels.
• Provide a thorough level of service to ensure a positive client experience.
• Engages clients by initiating conversation and building rapport.
• Researches accounts and performs account maintenance.
• Documents call interactions with precision.
• Analyzes and resolves customer inquiries with creative solutions.
• Adapts to ongoing change and learns new technology and processes.
• Receives ongoing feedback and coaching to drive performance improvements.

Skills

Call center experience

Attention to detail

Multitasking

Client interaction

Education

High School Diploma

Tools

CRM systems

Job description

Bank of America in Jacksonville, FL is seeking a Customer Service Call Center Agent to support Consumer and Small Business Deposit product inquiries. The role focuses on solving complex issues, maintaining service levels, and delivering expert client care.

You will navigate multiple systems, document interactions with precision, and provide creative solutions to resolve inquiries while collaborating with teams and adapting to change.