Senior Banking Services Lead & Customer Experience

F&M Trust; Chambersburg (Franklin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

PTO

11 Holidays

401(k) match

Life Insurance

Disability coverage

Employee Assistance Program

Wellness initiatives

Tuition reimbursement

Career development

Job summary

F&M Trust in Chambersburg, PA, is seeking a Senior Financial Services Representative to join the Lincoln Way East Community Office. You will deliver professional service, handle a range of banking transactions, and support customers in achieving their financial goals while mentoring teammates.

You will build lasting relationships, open and service deposit accounts, identify opportunities for banking products, and contribute to a positive, compliant branch culture.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Passion for delivering exceptional customer service.
• Ability to identify customer needs and recommend solutions.
• Attention to detail and commitment to accuracy.
• Confidence discussing financial products and services.
• Ability to manage multiple priorities in a fast-paced environment.
• Adaptability and willingness to learn new skills.
• Collaborative mindset and commitment to teamwork.

Responsibilities

• Delivering professional, friendly, and accurate service to customers.
• Processing a variety of financial transactions while maintaining compliance and security standards.
• Opening and servicing consumer deposit accounts.
• Assisting with business account needs and branch operational functions.
• Identifying opportunities to introduce banking products and services that fit customer goals.
• Acting as an experienced resource and mentor for branch team members.
• Supporting daily branch operations and ensuring a positive customer experience.
• Building long-term customer relationships through proactive service and financial conversations.

Skills

Strong communication

Interpersonal skills

Customer service

Identify customer needs

Attention to detail

Product knowledge

Multitasking

Adaptability

Teamwork

Education

High school diploma or equivalent

Job description

F&M Trust in Chambersburg, PA, is seeking a Senior Financial Services Representative to join the Lincoln Way East Community Office. You will deliver professional service, handle a range of banking transactions, and support customers in achieving their financial goals while mentoring teammates.

You will build lasting relationships, open and service deposit accounts, identify opportunities for banking products, and contribute to a positive, compliant branch culture.