Senior Bank Teller

F And M Trust; Chambersburg (Franklin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability coverage

Paid time off

Holidays

Tuition reimbursement

Professional development

Job summary

F&M Trust is seeking a Senior Financial Services Representative for the Philadelphia Avenue Community Office in Chambersburg, PA. You will act as a trusted resource, handling deposits and banking transactions while guiding customers through digital tools and tailored financial solutions.

The role emphasizes service excellence, accuracy, and teamwork, with opportunities for professional growth within a welcoming environment. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Previous banking, retail sales, customer service, or cash-handling experience preferred.
• Strong verbal and written communication skills.
• Ability to build trust and develop long-term customer relationships.
• Experience balancing multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Positive attitude and team-first mindset.
• Ability to recognize customer needs and recommend appropriate solutions.

Responsibilities

• Serve as a primary point of contact for customers and provide outstanding service during every interaction.
• Process deposits, withdrawals, payments, transfers, and other banking transactions with accuracy and efficiency.
• Open, maintain, and service consumer deposit accounts.
• Assist customers with digital banking tools and self-service technology.
• Identify opportunities to discuss products and services that align with customer needs and financial goals.
• Support branch operations while maintaining compliance with bank policies and regulatory requirements.
• Resolve customer concerns professionally and efficiently.
• Share knowledge and provide guidance to less experienced team members.
• Help strengthen customer loyalty through proactive relationship-building and personalized service.

Skills

Customer service

Communication

Attention to detail

Relationship building

Multi-tasking

Team player

Education

High School Diploma or equivalent

Job description

Senior Financial Services Representative (Senior FSR)

Philadelphia Avenue Community Office

2405 Philadelphia Avenue, Chambersburg, PA 17201

Build Relationships. Deliver Solutions. Make an Impact.

F&M Trust is looking for a customer-focused banking professional to join our team as a Senior Financial Services Representative at our Philadelphia Avenue Community Office in Chambersburg.

In this role, you'll be more than a banker. You'll serve as a trusted resource for customers seeking financial guidance while supporting branch operations and contributing to a welcoming, team-oriented environment. If you enjoy helping people, identifying financial solutions, and creating meaningful customer relationships, we encourage you to apply.

What You'll Do

As a Senior Financial Services Representative, you will:

• Serve as a primary point of contact for customers and provide outstanding service during every interaction.
• Process deposits, withdrawals, payments, transfers, and other banking transactions with accuracy and efficiency.
• Open, maintain, and service consumer deposit accounts.
• Assist customers with digital banking tools and self-service technology.
• Identify opportunities to discuss products and services that align with customer needs and financial goals.
• Support branch operations while maintaining compliance with bank policies and regulatory requirements.
• Resolve customer concerns professionally and efficiently.
• Share knowledge and provide guidance to less experienced team members.
• Help strengthen customer loyalty through proactive relationship-building and personalized service.

What We're Looking For

The ideal candidate is service-driven, detail-oriented, and confident engaging customers in financial conversations.

Qualifications

• High School Diploma or equivalent required.
• Previous banking, retail sales, customer service, or cash-handling experience preferred.
• Strong verbal and written communication skills.
• Ability to build trust and develop long-term customer relationships.
• Experience balancing multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Positive attitude and team-first mindset.
• Ability to recognize customer needs and recommend appropriate solutions.

Why Join F&M Trust?

At F&M Trust, we believe our employees are central to our success. We are committed to providing opportunities for professional growth, career development, and long-term success.

Our Benefits Include

• Medical, Dental, and Vision Insurance
• Competitive Paid Time Off
• 11 Paid Bank Holidays
• 401(k) with Company Match up to 6%
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program
• Wellness Programs
• Tuition Reimbursement
• Professional Development and Training Opportunities

Keywords Candidates May Use to Find This Role

Personal Banker, Universal Banker, Relationship Banker, Senior Teller, Lead Teller, Retail Banker, Banking Specialist, Financial Services Representative, Customer Service Representative, Branch Banker, Community Banker, Deposit Account Specialist

F&M Trust is an Equal Opportunity Employer, including Disability and Veteran status.