Senior Banking & Client Solutions Specialist

F And M Trust; Chambersburg (Franklin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability coverage

Paid time off

Holidays

Tuition reimbursement

Professional development

Job summary

F&M Trust is seeking a Senior Financial Services Representative for the Philadelphia Avenue Community Office in Chambersburg, PA. You will act as a trusted resource, handling deposits and banking transactions while guiding customers through digital tools and tailored financial solutions.

The role emphasizes service excellence, accuracy, and teamwork, with opportunities for professional growth within a welcoming environment. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Previous banking, retail sales, customer service, or cash-handling experience preferred.
• Strong verbal and written communication skills.
• Ability to build trust and develop long-term customer relationships.
• Experience balancing multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Positive attitude and team-first mindset.
• Ability to recognize customer needs and recommend appropriate solutions.

Responsibilities

• Serve as a primary point of contact for customers and provide outstanding service during every interaction.
• Process deposits, withdrawals, payments, transfers, and other banking transactions with accuracy and efficiency.
• Open, maintain, and service consumer deposit accounts.
• Assist customers with digital banking tools and self-service technology.
• Identify opportunities to discuss products and services that align with customer needs and financial goals.
• Support branch operations while maintaining compliance with bank policies and regulatory requirements.
• Resolve customer concerns professionally and efficiently.
• Share knowledge and provide guidance to less experienced team members.
• Help strengthen customer loyalty through proactive relationship-building and personalized service.

Skills

Customer service

Communication

Attention to detail

Relationship building

Multi-tasking

Team player

Education

High School Diploma or equivalent

Job description

F&M Trust is seeking a Senior Financial Services Representative for the Philadelphia Avenue Community Office in Chambersburg, PA. You will act as a trusted resource, handling deposits and banking transactions while guiding customers through digital tools and tailored financial solutions.

The role emphasizes service excellence, accuracy, and teamwork, with opportunities for professional growth within a welcoming environment. Equal opportunity employer.