Senior Financial Services Representative

F&M Trust; Chambersburg (Franklin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

PTO

11 Holidays

401(k) match

Life Insurance

Disability coverage

Employee Assistance Program

Wellness initiatives

Tuition reimbursement

Career development

Job summary

F&M Trust in Chambersburg, PA, is seeking a Senior Financial Services Representative to join the Lincoln Way East Community Office. You will deliver professional service, handle a range of banking transactions, and support customers in achieving their financial goals while mentoring teammates.

You will build lasting relationships, open and service deposit accounts, identify opportunities for banking products, and contribute to a positive, compliant branch culture.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Passion for delivering exceptional customer service.
• Ability to identify customer needs and recommend solutions.
• Attention to detail and commitment to accuracy.
• Confidence discussing financial products and services.
• Ability to manage multiple priorities in a fast-paced environment.
• Adaptability and willingness to learn new skills.
• Collaborative mindset and commitment to teamwork.

Responsibilities

• Delivering professional, friendly, and accurate service to customers.
• Processing a variety of financial transactions while maintaining compliance and security standards.
• Opening and servicing consumer deposit accounts.
• Assisting with business account needs and branch operational functions.
• Identifying opportunities to introduce banking products and services that fit customer goals.
• Acting as an experienced resource and mentor for branch team members.
• Supporting daily branch operations and ensuring a positive customer experience.
• Building long-term customer relationships through proactive service and financial conversations.

Skills

Strong communication

Interpersonal skills

Customer service

Identify customer needs

Attention to detail

Product knowledge

Multitasking

Adaptability

Teamwork

Education

High school diploma or equivalent

Job description

Lincoln Way East Community Office

1712 Lincoln Way East, Chambersburg, PA 17202

Lincoln Way East Community Office

1712 Lincoln Way East, Chambersburg, PA 17202

Be the Difference in Every Customer Interaction

F&M Trust is seeking a motivated and experienced Senior Financial Services Representative (Senior FSR) to join our team at our Lincoln Way East Community Office in Chambersburg. This position is ideal for someone who enjoys helping people reach their financial goals, mentoring team members, and creating exceptional customer experiences.

As a Senior FSR, you will play a key role in branch operations while serving as a trusted resource for both customers and coworkers. You'll combine relationship-building, account servicing, teller expertise, and operational support to help drive the success of the office.

What You'll Be Responsible For

• Delivering professional, friendly, and accurate service to customers
• Processing a variety of financial transactions while maintaining compliance and security standards
• Opening and servicing consumer deposit accounts
• Assisting with business account needs and branch operational functions
• Identifying opportunities to introduce banking products and services that fit customer goals
• Acting as an experienced resource and mentor for branch team members
• Supporting daily branch operations and ensuring a positive customer experience
• Building long-term customer relationships through proactive service and financial conversations

What Makes You Successful

You Thrive In a Customer-focused Environment And Enjoy Building Strong Relationships With The People You Serve. You Bring a Positive Attitude, Professionalism, And a Commitment To Helping Customers Achieve Their Financial Goals. Successful Candidates Will Demonstrate

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Passion for delivering exceptional customer service
• Ability to identify customer needs and recommend appropriate solutions
• Attention to detail and commitment to accuracy
• Confidence discussing financial products and services
• Ability to manage multiple priorities in a fast-paced environment
• Adaptability and willingness to learn new skills
• Collaborative mindset and commitment to teamwork

Why F&M Trust?

We believe in investing in our employees through comprehensive benefits, development opportunities, and a positive workplace culture.

Our Benefits Package Includes

• Medical, Dental, and Vision Insurance
• Paid Time Off available upon hire
• 11 Paid Bank Holidays each year
• 401(k) with Company Match up to 6%
• Employer-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program
• Wellness Initiatives
• Tuition Reimbursement and Educational Assistance
• Ongoing Learning and Career Development Opportunities

Similar Positions May Be Titled

Relationship Banker, Personal Banker, Universal Banker, Lead Teller, Head Teller, Branch Banker, Retail Banker, Banking Representative, Customer Service Representative, Branch Operations Specialist, Financial Services Associate, or Community Banker.

F&M Trust is an Equal Opportunity Employer – Disability/Vet