Senior Branch Sales & Service Pro

First Citizens; Lancaster (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

First Citizens Bank seeks a Senior Sales & Service Representative to support branch sales and service delivery, building and expanding banking relationships through proactive outreach and high-quality customer service.

The role involves handling deposits, payment solutions, and digital access products, while identifying sales opportunities for bank partners and adapting to branch needs to optimize customer experience.

Qualifications

• High School Diploma or GED required; 1 year sales or customer service experience, or 6 months in a First Citizens Bank customer support role; or participation in a First Citizens career development program
• Preferred education: Bachelor’s degree

Responsibilities

• Sales: achieve individual and team financial, production and relationship results; engage with customers and referral sources; represent the Bank in the community for generating business and CRA opportunities
• Service Standards: foster partnerships to deliver value; identify sales or referral opportunities; listen and ask questions to address needs; support Bank initiatives and use tools to enhance activities

Skills

Influence

Sales outreach

Communication skills

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

First Citizens Bank seeks a Senior Sales & Service Representative to support branch sales and service delivery, building and expanding banking relationships through proactive outreach and high-quality customer service.

The role involves handling deposits, payment solutions, and digital access products, while identifying sales opportunities for bank partners and adapting to branch needs to optimize customer experience.