Senior Banking Relationship Manager

First Merchants Corporation; Northville (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Base pay plus bonuses

Medical, Dental and Vision Insurance

401k

Health Savings Account

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Corporation seeks a Senior Customer Relationship Representative to deliver high-quality service by accurately processing transactions, opening accounts, and handling loan applications. They identify products to meet clients’ financial needs and strive to meet sales goals while maintaining strong service metrics.

The role emphasizes relationship management, use of CRM tools, and adherence to regulatory standards within a busy banking center environment.

Qualifications

• High school diploma or GED required.
• 1+ year banking/sales or related experience.
• S.A.F.E Act registration required within 3 months of hire.
• Ability to obtain Notary Public designation.
• Ability to multi-task in a fast-paced environment.
• Knowledge of bank products across lines of business.

Responsibilities

• Deliver exceptional client experiences by handling complex service and relationship needs in a fast-paced banking center.
• Engage clients to understand financial situations and offer integrated solutions across products.
• Escalate advanced inquiries and ensure timely resolution.
• Strengthen client relationships through insights and feedback to drive loyalty and referrals.
• Maintain accurate client records to support relationship building.

Skills

Customer service

Sales

Relationship management

Education

High school diploma or GED

Tools

CRM software

Teller systems (TCR)

Job description

First Merchants Corporation seeks a Senior Customer Relationship Representative to deliver high-quality service by accurately processing transactions, opening accounts, and handling loan applications. They identify products to meet clients’ financial needs and strive to meet sales goals while maintaining strong service metrics.

The role emphasizes relationship management, use of CRM tools, and adherence to regulatory standards within a busy banking center environment.