Senior Banking Client Experience Specialist

ghr; Phoenix (AZ); On-site; USD 38,000 - 45,000; Full time

Job summary

Bank of America is seeking a customer service professional in Phoenix, AZ who will advocate for clients, show empathy, and communicate clearly to meet and exceed expectations. You will document interactions and support banking operations with precision and care.

The role requires working a 1st shift (40 hours/week) and using multiple software tools to resolve inquiries. A high school diploma or equivalent is required, with service experience viewed positively.

Qualifications

• Customer-focused with a service mindset.
• Ability to work with multiple software applications.
• Ability to work Saturday hours as required.

Skills

Active Listening

Attention to Detail

Critical Thinking

Decision Making

Oral Communications

Recording/Organizing Information

Conflict Management

Problem Solving

Research

Written Communications

Customer Service Management

Customer and Client Focus

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a customer service professional in Phoenix, AZ who will advocate for clients, show empathy, and communicate clearly to meet and exceed expectations. You will document interactions and support banking operations with precision and care.

The role requires working a 1st shift (40 hours/week) and using multiple software tools to resolve inquiries. A high school diploma or equivalent is required, with service experience viewed positively.