Senior Client Services Specialist (Banking)

Bank of America; Glendale (OH); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America in Glendale, CA is seeking a client-focused Customer Service Associate to handle inbound calls, chats, and emails, delivering accurate resolutions with a high level of service. This role emphasizes rapid problem solving, compliance with banking procedures, and cross-system navigation to support clients.

The position requires at least 1 year in customer service, proficiency in English and Mandarin, and a commitment to dependable attendance.

Qualifications

• 1+ years of customer/client service experience, including difficult client situations
• Proficient in English and Mandarin
• Excellent attendance and reliability

Responsibilities

• Identifies client needs and recommends solutions
• Records data accurately during interactions
• Escalates for risk review or further analysis
• Reads updates and applies them during calls with speed
• Complies with banking regulations and controls
• Resolves common requests and handles complex ones
• Navigates multiple systems to resolve client needs

Skills

Customer service

English and Mandarin

Communication

Problem solving

Multi-tasking

Education

High School Diploma / GED

Tools

Computers

Job description

Bank of America in Glendale, CA is seeking a client-focused Customer Service Associate to handle inbound calls, chats, and emails, delivering accurate resolutions with a high level of service. This role emphasizes rapid problem solving, compliance with banking procedures, and cross-system navigation to support clients.

The position requires at least 1 year in customer service, proficiency in English and Mandarin, and a commitment to dependable attendance.